Experienced Customer Experience Agent (Overnight Shift) – Blending Community, Shopping, and Entertainment
Are you a customer-centric problem solver with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where innovation and creativity are encouraged? If so, we invite you to join the Blithequark team as an Experienced Customer Experience Agent (Overnight Shift). As a key member of our Support team, you will play a vital role in driving the best possible user experience through process improvement, order management, and problem-solving.
About Blithequark
Blithequark is the largest livestream shopping platform in North America and Europe, revolutionizing e-commerce by blending community, shopping, and entertainment into a unique experience. With hubs in the US, UK, Ireland, Poland, and Germany, we're building the future of online marketplaces – together. From fashion and beauty to rare collectibles, our live auctions have something for everyone. As one of the fastest-growing marketplaces, we're looking for bold, forward-thinking problem solvers to join our team.
Role
As an Experienced Customer Experience Agent (Overnight Shift), you will be responsible for driving the best possible user experience through process improvement, order management, and problem-solving. You will interact with buyers and sellers with a customer-first attitude, ensuring a positive experience. Your key responsibilities will include:
- Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience.
- Resolving all customer issues regarding payments, orders, shipments, and general questions with high-quality and in a timely manner.
- Becoming an expert in Blithequark's product, processes, and systems to drive positive outcomes for our users.
- Working with other departments to troubleshoot, research, and resolve open questions.
- Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience.
You
We're looking for a hungry individual who is eager to jumpstart their career in a fast-paced environment. You should be willing to take on any role or task, learn new skills, and be a part of building a great company. A customer service mentality with a passion to reach the best possible outcome is essential. Here's what we're hoping to see in your background:
- Open to overnight shift from 8pm-5am PST
- 2+ years of Support experience handling email and/or chat services
- Weekend availability required
- Understanding of E-commerce and Marketplace operations
- Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom
- Obsession with customers / being customer-first / serving customers
- Proactive problem-solver and process-improver
- Knowledge of Collectibles is a plus
- Bachelor's degree or college experience preferred
- Previous start-up experience is a plus
Team Environment
As a member of our Support team, you will be part of a remote co-located team that is inspired by innovation and anchored in our values. We believe in empowering our team members to take ownership of their work and make a meaningful impact. Our team environment is collaborative, dynamic, and fast-paced, with opportunities for growth and development.
Benefits
We offer a comprehensive benefits package that includes:
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance on both food and wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
- 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
Equal Opportunity Employer
Blithequark is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're a customer-centric problem solver with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Join our team and be part of building the future of online marketplaces. Apply to this job Apply for this job