Experienced Customer Experience Associate (ET Hours) – Full Remote Opportunity at blithequark

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of self-employed professionals? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our growing team at blithequark as an Experienced Customer Experience Associate (ET Hours).

About blithequark

blithequark is revolutionizing the way self-employed individuals manage their businesses by providing innovative tools and resources that simplify financial management, automate taxes, and streamline expense tracking. Our mission is to empower small business owners to focus on what they love, rather than getting bogged down in administrative tasks. As a key member of our Customer Experience team, you will play a vital role in shaping the future of blithequark and ensuring that our customers receive the highest level of support and care.

About this role

As a Customer Experience Associate, you will be the voice of our customers, working closely with our product, engineering, design, and business teams to identify trends, collect feedback, and drive product improvements. Your primary responsibilities will include:

• Providing exceptional customer support via phone, chat, and email channels during blithequark's support business hours (Monday through Friday, 9am to 5pm ET)
• Maintaining our customer-facing Help Center, creating and improving articles to ensure our customers have all the information they need before contacting support
• Representing the Voice of Customer to our product, engineering, design, and business teams, ensuring their needs are top of mind as blithequark continues to grow
• Identifying gaps in our internal processes on the CX team and helping develop and implement improvements
• Communicating trends in customer feedback and support interactions to the rest of the company, including product, design, and engineering

What we're looking for

To thrive in this role, you will need:

• 2+ years of experience providing outstanding customer support in a tech or startup environment
• Experience with common customer experience platforms (e.g., Zendesk, Salesforce, Intercom, etc.)
• An aptitude for working with customers over the phone and keeping conversations productive
• Comfort working remotely and experience working with distributed teams across different time zones
• Excellent written and verbal communication skills, with a focus on empathy and problem-solving
• An interest in identifying patterns in customer conversations and bringing constructive feedback to product and/or engineering teams

Nice to have

* First-hand experience as a freelancer, gig worker, side-hustler, or any other kind of self-employment

• A basic understanding of banking, personal finance, and/or taxes

Compensation and benefits

The anticipated salary range for this role is $30 - $33 per hour. Our competitive base salary is just a piece of blithequark's total compensation package. We offer a generous benefits package, including:

• 401K, FSA, and Commuter Benefits: We offer all employees access to tax-efficient benefit options alongside competitive base compensation
• Paid parental leave: blithequark supports employees through all stages of life, which is why new parents employed by blithequark qualify for 16 weeks of flexible parental leave
• Health benefits: Comprehensive medical, dental, and vision benefits and are always 100% covered for employees, 90% covered for dependents
• Work anywhere: We have blithequark offices in SF and NYC. For team members who work outside those cities, blithequark also supports fully remote working
• Meaningful equity: Everyone on our team should feel and act like an owner, which is why blithequark offers industry-competitive equity to all of our employees
• Flexible vacation policy: Vacations, appointments, mental health days – take the time you need, whenever you need to with our flexible time-off policy

About you

blithequark is built by a team that comes from a variety of backgrounds and experiences, and we firmly believe that diversity, equity, and inclusion are crucial to our success. As we grow, we're searching for passionate and motivated team members who are excited to bring their skill set to the team and are ready to learn from others. If you're looking for a role where you will have the opportunity to make a meaningful contribution and great impact, we would love to hear from you!

How to apply

If you're ready to join our team and make a difference in the lives of self-employed professionals, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job