Experienced Full Stack Customer Service Specialist (Emails/Live Chats) – Multilingual Support for Tech Innovators

Are you a customer service enthusiast with a passion for technology and a flair for languages? Do you thrive in multicultural environments and enjoy the freedom of working from home? If so, we invite you to join blithequark, a leading provider of SaaS, software, and hardware solutions, as a Customer Support Consultant.

Unlock Your Potential in a Multilingual and Multicultural Environment

At blithequark, we believe that our team members are the backbone of our success. That's why we offer a unique opportunity to work with a diverse group of professionals from around the world, all united by a shared passion for technology and customer service. As a Customer Support Consultant, you will have the chance to master new skills, achieve challenging goals, and grow both personally and professionally in a supportive and inclusive environment.

What You Will Do

As a Customer Support Consultant at blithequark, your primary responsibilities will include:

• Providing exceptional customer support via chats, emails, and phone calls
• Building positive and long-lasting relationships with customers from diverse backgrounds and cultures
• Meeting team Key Performance Indicators (KPIs) and contributing to the overall success of the team
• Staying up-to-date with the latest cutting-edge technology and industry trends
• Handling sensitive customer information with confidentiality and discretion
• Applying the latest customer happiness practices to ensure customer satisfaction and loyalty
• Maintaining a working knowledge of our clients' products and services
• Collaborating with developers and other departments of various IT companies to resolve complex technical issues

What You Need to Succeed in This Role

To excel as a Customer Support Consultant at blithequark, you will need:

• Native Chinese and English upper intermediate (B2 level) language proficiency
• At least 6 months of experience in a customer support role, preferably in a tech-related industry
• Experience with live chats and emails, as well as a strong analytical and research skillset
• A genuine interest in crypto or stock exchange, with a willingness to learn and grow in this area
• A positive and responsible attitude, with a strong commitment to customer satisfaction and loyalty
• A personal laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Nice to Have:

* Experience with CRM systems, such as Salesforce or Zendesk

• Experience in crypto/finance, with a strong understanding of industry trends and best practices
• Familiarity with customer service software and tools, including ticketing systems and chatbots

Benefits and Perks

As a valued member of the blithequark team, you can expect:

• A flexible schedule that allows you to work from the comfort of your own home
• The opportunity to work fully remotely, with minimal commuting time and expenses
• An inclusive international environment that celebrates diversity and promotes cultural exchange
• Competitive compensation in USD, with good bonuses for referring friends and colleagues
• Paid intensive training and probation to ensure your success in the role
• A work-life balance that prioritizes your well-being and happiness
• Responsive management that is invested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development, with opportunities for professional growth and advancement

Who We Are

blithequark is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. With over 10 years of experience in the industry, we have established ourselves as a leader in premium outsourced customer support, with 8 hubs around the world and a team of over 500 professionals.

Our Values

At blithequark, we treat our team members like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences, and we are committed to creating a workplace that is inclusive, diverse, and supportive.

How to Apply

If you are a motivated and customer-focused individual with a passion for technology and languages, we encourage you to apply for this exciting opportunity. Please submit your CV in English, highlighting your outstanding skills and experience. We look forward to welcoming you to the blithequark team!

Disclaimer

blithequark is an equal opportunities employer, committed to providing a fair and inclusive workplace for all employees. We do not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits. Apply to this job Apply for this job