Job Title: Seasonal Customer Experience Ambassador – Remote – Texas Based
Job Description:
About blithequark
At blithequark, we're on a mission to revolutionize the fashion industry by making sustainable fashion accessible to everyone. Since 2009, we've been pushing the boundaries of innovation, creativity, and environmental responsibility. Our commitment to sustainability has earned us recognition as one of Fast Company's Brands That Matter, and we've won a Best Carbon Footprint award. We're not just a fashion brand; we're a movement towards a more circular and climate-positive future. Our journey has taken us to over 50 stores across the globe, with our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and our campaigns have reached millions of people worldwide. But we couldn't have done it without our incredible team members who share our passion for sustainability and customer love.Join Our Team
We're now looking for Seasonal Customer Experience Ambassadors to join our remote team in Texas. As a Seasonal Customer Experience Ambassador, you'll be the face of blithequark, providing exceptional customer service across all channels. You'll be the go-to person for our customers, helping them find their next favorite item, answering their questions, and resolving any issues they may have.Key Responsibilities:
- Provide consistently magical customer service across all customer service channels, including email, text, and chat.
- Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships.
- Consistently meet and exceed performance goals, including case volume expectations.
- Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item.
- Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible.
- Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development.
- Get to know the ins and outs of all aspects of the business and gain exposure to different teams.
Who We're Looking For:
We're looking for someone who is:- Smart, incredibly organized, and driven towards excellence.
- Passionate about blithequark's mission and products.
- An incredibly friendly person who loves interacting with people and never loses their cool.
- Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies.
- Positive and willing to take on any task, big or small.
- Strong communication skills across all customer service channels.
- Able to meet deadlines consistently while juggling multiple tasks; excellent with time management.
- Flexible and able to work in a constantly changing environment.
- Productive, focused work style to successfully meet case volume expectations.