Experienced Customer Experience Concierge – Delivering Exceptional Service in the Centurion Lounge at blithequark DEN Airport
Rewritten Job Description:
Join the blithequark Team: Where Innovation Meets Exceptional Customer Experience
At blithequark, our culture is built on a rich history of innovation, shared values, and a commitment to backing our customers, communities, and colleagues. As part of our team, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of blithequark. We're a company that values diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels welcome and empowered to succeed.
About the Role:
We're seeking an experienced Customer Experience Concierge to join our team at the blithequark Centurion Lounge in the Denver Airport. As a Customer Experience Concierge, you'll be the face of blithequark to our customers, acting as an ambassador of the brand. You'll work as a cohesive team to deliver superior service to our Card Members, providing travel, card, concierge, and lifestyle services that exceed their expectations.
Key Responsibilities:
• Welcome and provide access to our Card Members upon arrival at reception
• Be accountable and take ownership of the customer's experience from beginning to end
• Create innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employ the Customer First philosophy in meeting customers' needs and expectations
• Provide concierge and lifestyle recommendations
• Provide travel consultation and minimal reservation assistance
• Accommodate needs of our Card Members by partnering with our food and beverage lounge partners
Minimum Qualifications:
• A minimum of 1-year recent experience servicing premium customers
• Passion for servicing customers with proactive solutions
• Exceptional communication skills, delighting the customer with every single interaction
• The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely on and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and being resilient
• Ability to work flexible shifts including nights, weekends, and holidays is essential
• Light to moderate lifting may be required for certain job tasks
Preferred Qualifications:
• Minimum of 1-year recent experience servicing premium customers
• Airline, lounge, or travel industry experience is preferred, including reservation experience
Why Join blithequark?
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
About Our Culture:
At blithequark, we're committed to creating a workplace where everyone feels welcome and empowered to succeed. We value diversity, equity, and inclusion, and we're dedicated to fostering a culture of innovation, collaboration, and continuous learning.
How to Apply:
If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's shaping the future of blithequark, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application.
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We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace where everyone feels welcome and empowered to succeed.
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