Experienced Customer Support Agent – Remote (Must Reside in the US) at blithequark

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic Customer Support Team as a Customer Support Agent. In this role, you'll be the face of our company, providing top-notch support to our customers while working collaboratively with a talented team of professionals.

About blithequark

blithequark is a leading provider of innovative software solutions for the real estate industry. Founded in 2011 by our CEO, Tyler Smith, our company has grown exponentially, with a team of close to 180 employees spread across the United States. We're proud to serve over 300,000 users across 5,000 offices nationwide, including 8 out of the 15 largest real estate brokerages in the nation. Our commitment to excellence is driven by our core values, which include Awareness, Execution, Obsession, Ownership, Humility, Radical Candor, Urgency, Greatness, and Inches. These principles guide us in everything we do, from developing cutting-edge software to delivering exceptional customer support.

Our Core Values

At blithequark, we believe that our core values are the foundation of our success. They're not just a list of buzzwords; they're a way of life. Our values are:

• Awareness: We're always aware of our surroundings, our customers, and our team members.
• Execution: We take action, we deliver, and we follow through on our commitments.
• Obsession: We're passionate about what we do, and we're obsessed with making it better.
• Ownership: We take ownership of our work, our mistakes, and our successes.
• Humility: We're humble, we listen, and we learn from others.
• Radical Candor: We're direct, we're honest, and we care about each other.
• Urgency: We move quickly, we're proactive, and we get things done.
• Greatness: We strive for excellence, we aim high, and we never settle for mediocrity.
• Inches: We focus on the small things, the details that make a big difference.

The Job

As a Customer Support Agent at blithequark, you'll be responsible for providing exceptional customer, technical, and product support to our customers. Your primary responsibilities will include:

• Responding to customer support tickets via email, live chat, and phone calls in a timely and professional manner.
• Building strong relationships with our customers, understanding their needs, and delivering personalized support experiences.
• Collaborating with our software support department to increase overall efficiency and resolve issues.
• Maintaining expert-level proficiency on our system and confidently resolving customer issues.
• Troubleshooting technical issues, communicating effectively with customers, and escalating issues to QA as necessary.
• Identifying, testing, and resolving website issues.
• Using downtime to complete File Recs from the service queue or other tasks assigned by Department Leadership or Management.

Requirements

To succeed in this role, you'll need:

• Experience providing high-level customer service, preferably in a technology environment or call center.
• Ability to multi-task multiple responsibilities and prioritize tasks effectively.
• Experience with both Microsoft and Mac platforms, as well as various web browsers.
• Excellent written and verbal communication skills.
• Excellent teamwork skills and a collaborative mindset.
• Ability to type 40+ WPM.

Perks and Benefits

We offer a competitive compensation package, including:

• $24-$24 per hour
• $1000 referral bonuses
• 15 PTO days per year
• 16 paid holidays per year (5 floating to be used at any time)
• Paid day off on your birthday
• 5 Days Paid Bereavement Leave
• 6 Weeks Paid Parental Leave
• Medical, Dental, and Vision Insurance
• Short and Long Term Disability Insurance
• Company-paid Life Insurance
• Flexible Spending Account (FSA)
• Health Spending Account (HSA)
• 401k + match
• Employee Stock Purchase Plan opportunities

Work Environment and Culture

Our Customer Support Team operates on a 24/7 basis, 364 days a year, including all major holidays. We offer a seniority-based shift bid process to ensure that each team member has a fair and flexible schedule. Our team is collaborative, supportive, and passionate about delivering exceptional support experiences. We're committed to creating a positive and inclusive work environment that fosters growth, learning, and fun.

How to Apply

If you're a customer-centric individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. We can't wait to hear from you! Apply to this job Apply for this job