Experienced Full Stack Reservations Consultant – Social Media & Live Chat Specialist – Contract to Hire Opportunity at blithequark
Are you a travel enthusiast with a passion for delivering exceptional customer experiences? Do you have a knack for multitasking and managing multiple digital platforms? If so, we invite you to join blithequark, a forward-thinking travel company on a mission to revolutionize the way people explore the world. As a dedicated Reservations Consultant, you will be the front-line voice of blithequark, providing seamless booking experiences and exclusive travel deals to our members across social media and live chat channels.
About blithequark
At blithequark, we're on a mission to help people go further for less. Our innovative approach to travel has earned us a reputation as a trusted and reliable partner for travelers worldwide. With a focus on customer satisfaction and a commitment to excellence, we're constantly pushing the boundaries of what's possible in the travel industry. As a member of our team, you'll be part of a dynamic and supportive environment that encourages growth, creativity, and collaboration.
Role Overview
As a Reservations Consultant, your primary responsibility will be to manage all customer interactions across our digital platforms. This includes:
- Responding promptly to social media comments and messages across Facebook, Instagram, Meta Messenger, and other platforms
- Moderating posts and engaging with customers in a professional, brand-aligned manner
- Managing live chat across multiple booking sites and Shopify chat
- Handling reservation inquiries, providing accurate product/travel information, and supporting customers through the booking process
- Escalating complex queries to the reservations team where required
- Tracking and reporting on common inquiries to help improve customer experience
Key Responsibilities
* Reservations bookings for Members and assist with enquiries
- Monitor and respond to inquiries across Facebook, Instagram, Meta Messenger, and other social media platforms
- Moderate and engage with post comments in a professional, brand-aligned manner
- Manage Live Chat across multiple booking sites and Shopify chat
- Assist with chatbot setup, optimisation, and workflows to improve response times
- Handle reservation inquiries, provide accurate product/travel information, and support customers through the booking process
- Escalate complex queries to the reservations team where required
- Track and report on common inquiries to help improve customer experience
Requirements
* 5+ years of experience in the Travel Industry
- Expedia TAAP, Hotel Beds Experience, or Amadeus certification
- Proven experience in customer service, reservations, or live chat management
- Proficiency in Meta Messenger, Shopify Chat, and Live Chat platforms
- Strong written communication skills with excellent grammar and tone
- Ability to multitask and manage multiple chat windows efficiently
- Experience with chatbot setup and automation tools preferred
- Availability to work full-time with flexible hours (including evenings or weekends if required)
- Passion for travel and helping customers
What We Offer
* Full-time, long-term role with growth opportunities
- Remote work flexibility
- Supportive, fun, and fast-paced team environment
- Be part of a growing travel company with exciting future plans
- Competitive compensation and benefits package
- Opportunities for professional development and career growth
- Collaborative and dynamic work environment
Essential Skills and Competencies
* Excellent written and verbal communication skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Proficiency in social media management tools and live chat platforms
- Experience with chatbot setup and automation tools preferred
- Strong attention to detail and ability to multitask
- Ability to work independently and as part of a team
Preferred Qualifications
* Experience with Expedia TAAP, Hotel Beds Experience, or Amadeus
- Certification in customer service or reservations management
- Experience with chatbot setup and automation tools
- Proficiency in multiple languages
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in investing in our employees' growth and development. As a Reservations Consultant, you'll have access to:
- Regular training and development opportunities
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
- Flexible work arrangements and remote work options
Work Environment and Company Culture
Our team is passionate about delivering exceptional customer experiences and creating a supportive and inclusive work environment. As a Reservations Consultant, you'll be part of a dynamic and fast-paced team that's committed to excellence. We value:
- Collaboration and teamwork
- Innovation and creativity
- Customer satisfaction and loyalty
- Professional development and growth
- Work-life balance and flexibility
Compensation, Perks, and Benefits
We offer a competitive compensation and benefits package that includes:
- Competitive salary and bonus structure
- Comprehensive health and wellness benefits
- Retirement savings plan and stock options
- Flexible work arrangements and remote work options
- Professional development and training opportunities
- Collaborative and dynamic work environment
How to Apply
If you're a motivated and customer-focused individual with a passion for travel, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! [Apply Now](https://www.upwork.com/freelance-jobs/apply/Full-Time-Reservations-Consultant-Social-Media-Live-Chat-Specialist_~021965593242605093084/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) Apply for this job