Experienced Customer Service Consultant – Collision Repair Industry Expert

At blithequark, we're dedicated to delivering exceptional customer experiences and providing top-notch collision repair services. As a Customer Service Consultant, you'll play a vital role in ensuring our customers receive the highest level of service and support throughout their repair journey. If you're passionate about delivering world-class customer service and have a knack for problem-solving, we want to hear from you!

About blithequark

blithequark is a leading provider of collision repair services, with a commitment to excellence and customer satisfaction. Our team of experts is dedicated to delivering high-quality repairs, while providing a seamless and stress-free experience for our customers. With a strong focus on innovation and customer-centricity, we're constantly looking for talented individuals to join our team and help us achieve our mission.

Job Summary

As a Customer Service Consultant at blithequark, you'll be responsible for providing exceptional customer service and support to our clients and customers. This role involves a range of duties, including:

• Greeting customers in person or on the phone, determining their needs, and responding promptly to provide guidance and assistance
• Assisting Collision Estimators with tasks such as drop-offs, mapping/marking, and photographing vehicles
• Arranging customer transportation and preparing paperwork for active customer deliveries
• Communicating effectively with customers, clients, teammates, and vendors to ensure correct and efficient repairs
• Adhering to blithequark's Standard Operating Procedures, insurance partners, and industry guidelines/standards

Benefits of Joining blithequark

At blithequark, we offer a range of benefits to our employees, including:

• Benefits from day one: Immediately eligible for medical, dental, and vision insurance
• Industry Comparable Pay: Paid weekly and eligible for overtime
• Paid Vacation & Holidays: Can begin accruing day 1
• Career growth opportunities: We promote from within!
• A career for life: You'll gain hands-on experience within a production shop

Requirements

To be successful in this role, you'll need:

• 2+ years of customer-facing experience: Sales experience is a plus
• Valid driver's license: Eligible for coverage under our company insurance policy
• Ability to do consistent physical activity: Reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs

Passion for learning the collision industry

* Ability to understand instructions: Written and verbal

• Prioritization and adaptability: Can prioritize competing tasks and adapt easily to a fast-paced environment
• Personable and friendly customer service: Provide world-class customer service to internal and external customers

Abilities, Skills, and Knowledge

To excel in this role, you'll need:

• Excellent communication and interpersonal skills: Ability to communicate effectively with customers, clients, teammates, and vendors
• Problem-solving and analytical skills: Ability to identify and resolve customer issues promptly
• Time management and organization skills: Ability to prioritize tasks and manage multiple projects simultaneously
• Knowledge of the collision repair industry: Familiarity with industry standards and procedures
• Adaptability and flexibility: Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Service Consultant, you'll have opportunities to:

• Gain hands-on experience: Work in a production shop and gain hands-on experience in the collision repair industry
• Develop your skills: Receive training and development opportunities to enhance your skills and knowledge
• Advance your career: Opportunities for career advancement and promotion within the company

Work Environment and Company Culture

At blithequark, we're proud of our positive and supportive work environment. Our team is dedicated to delivering exceptional customer service and support, and we're committed to creating a culture that values:

• Collaboration and teamwork: We work together to achieve our goals and support each other in our roles
• Innovation and creativity: We encourage new ideas and approaches to improve our services and processes
• Customer-centricity: We're committed to delivering exceptional customer experiences and exceeding customer expectations

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including:

• Industry Comparable Pay: Paid weekly and eligible for overtime
• Benefits from day one: Immediately eligible for medical, dental, and vision insurance
• Paid Vacation & Holidays: Can begin accruing day 1
• Career growth opportunities: We promote from within!
• A career for life: You'll gain hands-on experience within a production shop

How to Apply

If you're passionate about delivering world-class customer service and have a knack for problem-solving, we want to hear from you! Apply now to join our team at blithequark and take the first step towards a rewarding and challenging career in the collision repair industry. Apply to this job Apply for this job