Experienced Customer Service Associate – Swedish Language Support for blithequark
Are you a highly motivated and customer-focused individual with excellent communication skills in Swedish? Do you have a passion for delivering exceptional support experiences and problem-solving for customers? If so, we encourage you to apply for the Customer Service Associate role at blithequark, where you will have the opportunity to join a dynamic and award-winning Customer Service team.
About blithequark
blithequark is a leading global entertainment and media company that is dedicated to creating magical experiences for our customers around the world. Our mission is to be Earth's most customer-centric company, and our Customer Service team plays a vital role in achieving this goal. We are committed to providing our customers with the best possible support experience, and we are looking for talented individuals like you to join our team.
Job Summary
As a Customer Service Associate at blithequark, you will be the first point of contact for our customers based in Sweden, providing support through phone, chat, and email. You will be responsible for preventing issues, solving queries, and delighting our customers, using a variety of tools to navigate, research, and review solutions. You will work variable hours to match when customers need us most, including late evening and day shifts, and will be compensated accordingly.
Key Responsibilities
* Provide exceptional support experiences for customers through phone, chat, and email
- Prevent issues, solve queries, and delight customers using a variety of tools to navigate, research, and review solutions
- Work variable hours to match when customers need us most, including late evening and day shifts
- Communicate effectively with customers, using strong communication skills in Swedish and basic communication skills in English
- Use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers
- Work in a high-energy environment, multi-tasking and prioritizing tasks to meet customer needs
Essential Qualifications
* Minimum age: 18 years old
- Have the right to work in The Netherlands
- Strong communication skills in Swedish (both written and oral fluency) and basic communication skills in English
- Experience working with a computer
- The availability to work varying shifts from Monday to Sunday within the operating hours of 7am to 9pm
- Willingness and ability to work in rotating shifts (i.e. early, late, weekend and compensated overtime as required)
- Initial four weeks availability for full-time training (paid)
- A quiet, distraction-free work space (dedicated office space with a desk and chair)
- From a technical perspective, a minimum 50 Mbps broadband connection speed using a hard-wire ethernet internet connection (no WIFI)
Preferred Qualifications
* Hard-working, articulate, and detail-oriented
- Friendly and customer-focused in every situation
- Ability to learn quickly and embrace change
- Comfortable multi-tasking in a high-energy environment
What We Offer
* A competitive hourly rate of €15.50 per hour
- Up to €800 relocation allowance (for overseas applicants only)
- Salary increase after 6 months tenure
- Life insurance
- Internet allowance
- Disney employee discount
- Lifestyle benefits and retail discounts through our Disney Extras program
- Expert training and ongoing opportunities to learn more and develop your skills
Work Environment and Culture
* Work from home in the Netherlands, with a quiet, distraction-free work space
- Collaborative and dynamic team environment
- Opportunities for growth and development
- Recognition and rewards for outstanding performance
- Flexible work arrangements to meet customer needs
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills in Swedish, we encourage you to apply for this exciting opportunity. Please click on the link below to start the application process, which will take approximately 1-2 hours to complete. Apply to this job We look forward to hearing from you!
Note:
The application process will include assessments to evaluate your suitability for the role, and your Swedish language skills will be assessed if you are selected to move forward. Apply for this job