[Remote] Bilingual (English/Spanish) Specialty Testing Customer Service Support Representative, Billing (REMOTE)

Note: The job is a remote job and is open to candidates in USA. Labcorp is dedicated to accelerating healthcare breakthroughs and improving care delivery. They are seeking a Bilingual Specialty Testing Customer Service Support Representative to assist patients and clients with health insurance inquiries and billing questions, while maintaining high standards of customer service in a fast-paced environment.

Responsibilities

• Ability to work in a high call volume environment, averaging ~75 calls per day from patients, doctor’s offices and/or private insurance carriers
• Ability to research and communicate complex information in a clear/concise manner
• Ability to navigate and work on multiple systems/websites simultaneously.
• Provide assistance to clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing
• Collaborate with other departments to resolve reimbursement opportunities
• Receive and process credit card payments over the phone, adhering to PCI compliance protocols
• Initiate payment plans for patients for outstanding balances
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections and case note
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
• Assist with other duties as assigned

Skills

• Associates degree with at least 1+ year prior relevant work experience OR High School diploma/GED equivalent with at least 3 +years of relevant work experience
• Professionally fluent and proficient in both English/Spanish required
• Ability to work in a high call volume environment, averaging ~75 calls per day from patients, doctor’s offices and/or private insurance carriers
• Ability to research and communicate complex information in a clear/concise manner
• Ability to navigate and work on multiple systems/websites simultaneously.
• Provide assistance to clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing
• Collaborate with other departments to resolve reimbursement opportunities
• Receive and process credit card payments over the phone, adhering to PCI compliance protocols
• Initiate payment plans for patients for outstanding balances
• Document telephone conversations clearly and accurately in the respective systems
• Update and maintain records in the billing system, including the review of accounts, payment collections and case note
• Maintain patient confidentiality and adhere to HIPAA guidelines/regulations
• Assist with other duties as assigned
• Excellent verbal and written communication skills
• Ability to follow established program protocols and procedures
• Ability to review large amounts of data for accuracy
• Must be organized and detail-oriented
• Computer proficiency - MS Windows, MS Office, and database experience
• Internet speed of at least 50 megabytes per second
• Ability to connect equipment to router/modem with Ethernet cord
• 5 plus years of experience in the specialty testing/genetics customer service preferred
• Focus on providing exceptional customer service in Spanish, ensuring clear and effective communication with Spanish-speaking clients
• Prior Healthcare experience strongly preferred with strong preference given to professional medical billing and collection practices
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB) strongly preferred
• Previous customer service experience handling high call volume strongly preferred
• Medicare/Medicaid billing experience preferred
• Knowledge of CPT and ICD10 codes strongly preferred
• Experience with Laboratory Billing and Laboratory Information System (LIS) preferred
• Working knowledge of prior authorization preferred
• Understanding of Women’s Health & Genetics Moms Helping Moms of Tomorrow processes preferred
• XIFIN experience preferred

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Company Overview

• Labcorp specializes in providing physicians with laboratory tests. It was founded in 1978, and is headquartered in Burlington, North Carolina, USA, with a workforce of 10001+ employees. Its website is https://www.labcorp.com.

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