Experienced Product Operations Specialist – Land Seller Management and Customer Support
Are you a highly organized and detail-oriented professional with a passion for delivering exceptional customer experiences? Do you have a strong background in product operations and a keen eye for detail? If so, we invite you to join blithequark's dynamic team as an Experienced Product Operations Specialist – Land Seller Management and Customer Support.
About blithequark
blithequark is a leading airline that offers a unique blend of comfort, convenience, and affordability to its customers. With a strong commitment to customer satisfaction, blithequark is constantly seeking innovative ways to enhance the travel experience. As a Product Operations Specialist, you will play a critical role in shaping the airline's land seller management and customer support strategies, ensuring that our customers receive the best possible service.
Job Summary
As an Experienced Product Operations Specialist, you will be responsible for executing and maintaining blithequark's land seller management and customer support operations. This includes setting up and maintaining land seller profiles, managing pricing and selling rules, and ensuring accurate and timely product delivery to our customers. You will work closely with various teams, including Item Advancement and Customer Support, to ensure seamless execution of our land seller management and customer support strategies.
Key Responsibilities
* Set up and maintain land seller profiles in the visit management framework, including merchant settlement data, parent/chain connections, and stock portions, where relevant.
- Set up and maintain all pricing and selling rules for all direct land merchants.
- Set up design and rules for all electronically associated sellers.
- Manage land item work for new objections, including screening land items serious climate and suggesting and setting up edge methodologies where proper.
- Participate in investigating visit management framework innovation issues, and external technology associations (e.g., IBS and HotelBeds); capability as a contact with external suppliers where suitable.
- Provide pricing and objective data to marketing materials.
- Collaborate with Item Advancement group on individual seller issues requiring clarity and goal as well as help with inn oversell circumstances.
- Assist other blithequark divisions with questions or issues connected with objections and land item contributions.
- Furnish and assist blithequark offices with client goal for land items on a case-by-case basis.
- Cooperate with Item Advancement to create and meet yearly open available to be purchased (OFS) schedule.
- Assist Item Activities Facilitator with lodging stock administration, land detailing, and different tasks depending on the situation.
- Assist with emergency management for catastrophic events and crisis circumstances.
- Establish and encourage entrusting associations with partner at all levels.
- Other duties as assigned.
Capabilities and Instruction Necessities
* Four-year certification; or comparable work experience; or identical mix of education and experience.
- Basic manager and powerful issue solver with intelligent fixes.
- Meticulous and highly coordinated.
- Ability to work independently and collaboratively.
- Self-motivated.
- Strong oral and written communication skills, ability to present to senior management.
- Proficient in Microsoft Excel and Viewpoint.
- Familiarity with blithequark's projects, strategies, and systems.
- Familiarity with blithequark's Reservation frameworks.
- Experience with Microsoft Power BI.
Favored Abilities
* At least 2 years of travel or hospitality experience.
- Knowledge of blithequark's projects, strategies, and systems.
- Knowledge of blithequark's Reservation frameworks.
- Experience with Microsoft Power BI.
Work Environment
This position works in a professional office environment. This job regularly utilizes standard office equipment like computers, phones, scanners, and file organizers.
Career Growth Opportunities and Learning Benefits
As a valued member of blithequark's team, you will have opportunities to grow and develop your skills and expertise. Our comprehensive training programs and mentorship initiatives will help you achieve your career goals and stay up-to-date with the latest industry trends and technologies.
Compensation, Perks, and Benefits
We offer a competitive salary of $25/hour, plus a range of benefits and perks, including:
- Comprehensive health insurance
- 401(k) retirement plan
- Paid time off and holidays
- Professional development opportunities
- Collaborative and dynamic work environment
How to Apply
If you are a motivated and detail-oriented professional with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job