Experienced Customer Service Coordinator – Air Travel and Cargo Operations
Join the dynamic team at blithequark, where you'll embark on a journey of growth, learning, and adventure. As a Customer Service Coordinator, you'll be the face of our company, providing exceptional service to our clients and ensuring their travel experiences are nothing short of exceptional. If you're passionate about delivering top-notch customer care, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
Why You'll Love This Role
As a Customer Service Coordinator at blithequark, you'll have the opportunity to:
- Collaborate with clients in a friendly, professional, and courteous manner
- Advance and sell air travel to the traveling public or cargo forwarders
- Provide assistance with passenger check-in and cargo acceptance
- Interpret government regulations and requirements for domestic and international travel or cargo shipments
- Meet and dispatch aircraft within established times
- Offer support to distressed travelers and clients
- Safeguard company property and revenue
- Ensure safe travel
- Utilize your skills and expertise to perform various job-related tasks
- Demonstrate self-motivation and require minimal supervision
- Respond and assist during security and crisis situations
- Follow internal/external policies and procedures
- May be required to drive and work air stairs to board and deplane passengers
- Be accountable for the overall performance within the workspace and may be required to lead and direct the work of other team members
- Perform Passenger Activity Control capabilities, including air-to-ground communication, as well as Tower capabilities
What You'll Need for Success
To excel in this role, you'll need:
- A bachelor's degree
- The ability to read, write, speak, and understand the English language
- Bilingual language skills may be required in certain areas
- A valid, substantial driver's license as required by local authorities
- The ability to pass FAA criminal background checks to meet requirements for unescorted access badges to airport security identification display areas (SIDA), if applicable
- The ability to obtain suitable airport power and/or US Customs security identifications, if necessary
- The ability to work irregular and/or extended hours, including weekends and holidays
- The ability to respond to work on an as-needed basis
What You'll Get
At blithequark, we're committed to providing our team members with a comprehensive benefits package that includes:
- Medical benefits: On the first day of employment, you'll have access to your health, dental, vision, and prescription benefits. Plus, we offer virtual doctor visits, flexible spending accounts, and more!
- Health programs: We want you to be your best self, which is why our health programs provide you with the tools, resources, and support you need.
- 401(k) program: Available upon hire, and employer contributions to your 401(k) program may be available after one year.
- Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more!
Be Yourself at blithequark
At blithequark, we're proud of our diverse and inclusive workforce. Our 20+ Employee Business Resource Groups are designed to connect our team members to our clients, suppliers, communities, and investors, helping them reach their full potential and creating a comprehensive workplace that addresses and exceeds the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline moving smoothly as we care for people on life's journey? Join us at blithequark and be yourself!
Apply Now
Ready to take the next step in your career? Click the link below to apply for this exciting opportunity: Apply Job! Apply for this job