Experienced Full Stack Customer Service Representative – Medicaid and Medicare Support

At blithequark, we're not just a healthcare company – we're a team of passionate individuals dedicated to delivering exceptional care and services to our members and providers. Our purpose is to bring our heart to every moment of your health, and we're looking for talented individuals like you to join our team as a Full Stack Customer Service Representative.

About blithequark

blithequark is a leading healthcare company that's committed to transforming the way healthcare is delivered. With a focus on innovation, convenience, and affordability, we're dedicated to making healthcare more personal and accessible to everyone. Our team is passionate about delivering exceptional care and services, and we're always looking for talented individuals who share our vision.

Our Heart At Work Behaviors

At blithequark, we believe that our Heart At Work Behaviors are the key to delivering exceptional care and services. These behaviors include:

• Empathy: We put ourselves in our members' and providers' shoes to understand their needs and concerns.
• Integrity: We act with honesty, transparency, and accountability in everything we do.
• Respect: We treat everyone with kindness, dignity, and respect, regardless of their background or circumstances.
• Accountability: We take ownership of our actions and decisions, and we're accountable for the outcomes.
• Collaboration: We work together as a team to achieve our goals and deliver exceptional care and services.

Position Summary

As a Full Stack Customer Service Representative, you'll be providing telephone assistance to Aetna Medicaid members and providers. You'll assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time, and we're looking for someone who shares our passion for delivering exceptional care and services.

Responsibilities

* Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.

• Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
• Company provides equipment and training.
• Training Schedule: (First 6 weeks) 8:30 AM – 5:00 PM EST, Monday through Friday
• Production schedule: 8:30 AM – 5:00 PM EST, Monday through Friday

Required Qualifications

* Must commute to the office in Linthicum, MD when unable to work from home due to prolonged technical problems

• Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals
• Must be able to work from home and prove to be self-sufficient

Preferred Qualifications

* Experience with working remotely in a call center setting

• Experienced with Medicaid and Medicare

Education

* High School diploma or equivalent

Compensation and Benefits

At blithequark, we offer a competitive compensation package that includes:

• A base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls
• A full range of medical, dental, and vision benefits
• Eligibility to enroll in the Company's 401(k) retirement savings plan
• An Employee Stock Purchase Plan available for eligible employees
• A fully-paid term life insurance plan to eligible employees
• Short-term and long-term disability benefits
• Numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

COVID-19 Vaccination Requirement

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

How to Apply

If you think this role describes you, we would love to hear from you. Apply now to join our team! Apply Job! Apply for this job