Remote Customer Care Specialist - $17.50/hour - 1099 Contractor - Starts on 9/16

Job description Customer Care Specialist (Voice, Chat, and Email). Must speak, read, and write in English... TRAINING STARTS 9/16!! Driven by our Passion for People, our Customer Care Specialists are keen on driving great customer experience. They provide client support via PHONE/CHAT, assisting with client inquiries, troubleshooting and general support. They respond to all client communication via phone or chat and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. Training Start Date: Tuesday 9/16/24

• New Hire Orientation:
• Training: (12 DAYS): Tuesday 9/16 – 10/1
• Between 9:00am - 6:00pm EST
• Attendance MUST be at 100% (5-Day work week): 8-hour shifts, weekends required. (Availability for any 8-hour shift between 3:00pm - 2:00am EST)
• Schedules cannot be negotiated. Pay:
• Production pay is $17.50/Hour
• Training pay is $14.50/Hour Qualifications: · Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness · Strong desire to be helpful and take ownership to resolve customer situations · Excellent oral communication skills: clear diction, tone, and knowledge/use of proper grammar · Positive outlook and enthusiastic attitude · Conscientious team player · Driven by delivering results · Dependable and consistent, history of good attendance · Naturally curious with an aptitude for learning and understanding quickly · Ability to multitask by reading, typing, and navigating through applications while speaking to customers · Prior customer service/troubleshooting experience preferred POSITION RESPONSIBILITIES: · Respond to client requests/inquiries via phone, including product purchases, service & quality inquiries, order status, product information, and general client support issues. · Demonstrate high standards for quality service · Keep up to date with product/procedural knowledge and assessing industry trends · Work in tandem with the quality and training team to self-manage performance expectations · Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development · Maintain business acumen, courtesy, and professionalism when dealing with all client contacts · Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately · Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects · Strict adherence to key performance indicators (KPI) as set by management. · Strive to exceed key performance indicators (KPI) and quality goals as outlined by management · Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. REQUIREMENTS: · 2-3 years’ experience in a business/professional environment; preferably in the service industry · Comparable experience in an office environment encouraged · Self-starter and ability to manage workload efficiently · Exceptional written communication skills · Demonstrate ability to deliver a high level of client service under high volume · Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen · Professional, upbeat, and engaging oral and/or written communication · Ability to develop relationships with clients, even in difficult situations · Ability to advise and counsel clients in a quick and efficient manner · Must be computer literate and internet savvy, e-commerce and online shopping experience preferred · Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service) · Excellent Data Entry skills / 45-55 wpm minimum · Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required. · Vacation blackout period applies during the holiday season and promotional periods · Punctuality is essential Equipment is NOT provided. Work at Home Equipment:
• Macbook and Chromebooks are NOT allowed, only Windows based computers are compatible* TECHNOLOGY REQUIREMENTS: Minimum PC Requirements CPU Speed: · Dual Core 1.2 GHz or better· . Intel Core i3 or AMD Ryzen 3 or better Hard Drive · 40 GB or more of available space · 100 GB or more of total space Memory:
• 8 GB of RAM or better Operating System: · Windows 10 Professional (Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro )· . Two (2) available USB 2.0 or greater ports Minimum Monitor and Accessory Requirements: Dual Monitors · 1280 x 1024 (SXGA) screen resolution · 1920 x 1080 (Full HD or 1080p) · One monitor and one laptop OR 2 monitors Minimum Internet Connectivity Requirements: Standard Connection / Speed · Must have Hard-wired connection (no wireless/WiFi) · Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed · Internet connection must not be shared with more than 3 devices in the same location. Job Type: Contract Pay: From $17.50 per hour Expected hours: 32 – 40 per week Benefits:
• Referral program
• Work from home Shift:
• 8 hour shift Experience:
• Customer service: 1 year (Required)
• Retail sales: 1 year (Preferred)
• Call center: 1 year (Required) Language:
• English (Required) Location:
• Virginia (Required) Work Location: Remote Apply Job!

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