Experienced Customer Service Associate – Remote Opportunity at blithequark
Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in fast-paced environments and enjoy navigating change? If so, we invite you to join blithequark, a three-time award-winning Inc5000 fastest-growing company in the USA, as a Customer Service Associate.
About blithequark
blithequark is a leading e-commerce company that has been serving millions of customers worldwide for over 14,000 brand name authentic fragrances since 2001. Our commitment to customer satisfaction, product knowledge, and professionalism has earned us a reputation as a trusted and reliable partner. As a Customer Service Associate at blithequark, you will play a critical role in shaping our customers' experiences and contributing to our continued growth and success.
Job Summary
We are seeking an energetic, upbeat, and professional Customer Service Associate to join our remote team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers through phone, email, and chat interactions. If you are a self-motivated, hardworking, team-oriented individual with excellent communication skills and a customer-first mindset, we encourage you to apply.
Key Responsibilities
As a Customer Service Associate at blithequark, your primary responsibilities will include:
- Answering a high volume of phone calls, emails, and chat messages daily, promptly, accurately, and courteously
- Tracking orders promptly and accurately
- Recognizing and responding to cross-sell opportunities presented in order calls or email requests
- Resolving customer service problems promptly and accurately, within proscribed company guidelines, and in a manner designed to retain and promote customer loyalty
- Assisting with order verification, damaged/lost package claims, and reshipments
Qualifications and Requirements
To be successful in this role, you will need to possess the following qualifications and requirements:
- Dedicated office/space that includes a computer, 2 monitors, keyboard, mouse, and headset
- Availability to work 7:00am to 4:00pm Eastern Standard Time
- At least 6 months of experience working remotely
- At least two years of experience working in a customer service position providing support through email, calls, chat, and social media
- At least one year of experience working with Zendesk or a customer service ticketing system
- Strong computer skills and strong data-entry/keyboard skills
- Experience working with metrics such as handle time, quality assurance, and more
- Ability to work overtime hours and weekends during holiday seasons
- Effective communication skills in English, both verbally and in writing (bi-lingual a plus!)
- Ability to manage and resolve conflict quickly and professionally
- Highly organized with excellent attention to detail
- High school degree, GED, or equivalent work experience
- Customer-first mindset, measured through customer experience feedback
What We Offer
As a Customer Service Associate at blithequark, you can expect:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and fast-paced work environment with a focus on innovation and change
- A collaborative and supportive team culture
- Recognition and rewards for outstanding performance
- A comprehensive training program to ensure your success in the role
How to Apply
To be considered for this exciting opportunity, please complete our assessment test, which takes approximately 20-30 minutes to complete. Once you have completed the assessment, you will be invited to apply for the position through our online application portal. Apply Now We look forward to welcoming you to our team! Apply for this job