Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation

Are you a data-driven professional with a passion for innovation and collaboration? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, where we're revolutionizing the way we listen to our customers and drive business growth. As a Senior Statistics Architect on our Customer Listening Team, you'll play a critical role in transforming and innovating our Voice of the Customer (VOC) method, leveraging cutting-edge technologies and methodologies to deliver world-class customer experiences.

About blithequark

At blithequark, we're committed to creating a workplace where every individual feels seen, heard, and valued. Our company values are built on a foundation of integrity, teamwork, and a passion for delivering exceptional customer experiences. With a global presence and a diverse team of talented professionals, we're dedicated to making a positive impact on our customers' lives and driving business success.

The Role

As a Senior Statistics Architect, you'll be responsible for leading the transformation and innovation of our VOC method, working closely with cross-functional teams to design, develop, and implement data-driven solutions. Your expertise in data architecture, statistics, and analytics will be instrumental in driving business growth and improving customer satisfaction.

Key Responsibilities

* Collaborate with utility teams to outline, design, and capture business needs, leveraging your knowledge of Voice of the Customer methods and data architecture to drive innovation and transformation.

• Develop and maintain robust data models to support high-performance statistics processing and standardized metric definitions, ensuring data quality and accuracy through intensive testing and validation.
• Design and implement large-scale data processing and analytical solutions using transformational technologies such as Hadoop, HDFS, MapReduce, Hive, Spark, and Python, delivering innovative solutions that meet business needs and drive customer satisfaction.
• Provide guidance and expertise to drive efficiency in computing programs, leveraging massive data ecosystems to inform business decisions and drive growth.
• Develop and maintain software programs, testing and building automation tools to support data-driven decision-making and drive business success.
• Proactively identify and automate repetitive tasks to improve efficiency and productivity.
• Collaborate with colleagues from GSN and AET to prioritize, define, increase, and evaluate statistics for various use cases as part of the VOC cease-to-quit technique.

Essential Qualifications

* 3+ years of hands-on experience in Hive/Hadoop, Pyspark, Python, Shell Scripting languages, development, launch management, and troubleshooting, with a strong understanding of data-driven tasks.

• Proven ability to collaborate with product managers and stakeholders to translate functional requirements into technical deliverables.
• Familiarity with Agile methodologies, including small increments of product delivery at regular intervals to business groups.
• Strong analytical and problem-solving skills, with the ability to design and implement data-driven solutions that meet business needs.
• Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.

Preferred Qualifications

* Experience working with large-scale data platforms, including Cornerstone and Qualtrics.

• Knowledge of data visualization tools and techniques, with the ability to communicate complex data insights to non-technical stakeholders.
• Familiarity with cloud-based technologies, including AWS or Azure.
• Experience with data governance and data quality initiatives, with a strong understanding of data management best practices.

What We Offer

At blithequark, we're committed to supporting the holistic well-being of our colleagues and their loved ones. Our benefits package includes:

• Competitive base salaries and bonus incentives.
• Assistance with economic-properly-being and retirement.
• Flexible work arrangements, including hybrid, onsite, or digital preparations, depending on position and business needs.
• Generous paid parental leave policies (dependent on location).
• Free access to international on-site online well-being facilities staffed with nurses and doctors (dependent on location).
• Free and confidential counseling support through our Wholesome Minds application.
• Career development and education opportunities, including training, mentorship, and professional certification programs.

How to Apply

If you're a motivated and talented data professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We can't wait to hear from you! Apply Job! Apply for this job