Experienced Customer Service Professional – Remote Role at blithequark

Are you a customer service enthusiast with a passion for delivering top-notch experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! blithequark is seeking an experienced Customer Service Professional to join our team in a remote role. As a key member of our Operations team, you will play a vital role in providing exceptional service to our customers, resolving issues, and promoting our products and services.

About blithequark

blithequark is a global financial services leader with operations in the United States, Asia, Europe, and Latin America. We are committed to helping individuals and institutions grow and protect their wealth through a range of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services. Our company is built on a foundation of strength, stability, expertise, and innovation, and we are proud to be a place where talented people can grow as professionals, leaders, and individuals.

The Role

As a Customer Service Professional at blithequark, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our products and services. Your primary duties will include:

• Providing information to policy holders, parents, spouses, and beneficiaries
• Receiving, evaluating, and answering customer inquiries, which may require deviation from standard screens, scripts, and procedures
• Using computerized systems for tracking, information gathering, providing information, referrals, routine transactions, and troubleshooting
• Answering product, account, policy, and service inquiries, resolving problems, and promoting products and services through verbal and written communication
• Assessing customer needs and suggesting alternative products or services
• Handling most calls and transactions independently, escalating calls properly when necessary
• Practical assimilation of blithequark's Leadership Competencies

Qualifications

To be successful in this role, you will need:

• 1-3 years of directly related customer service experience and well-developed transaction processing experience
• A college degree or equivalent business/military experience
• Strong people skills with the ability to think like the customer
• A passion for delivering top-quality service
• Proven record of dependability, punctual attendance, and reliability
• Ability to learn and retain a significant amount of technical information in a relatively short period
• Receptivity to detailed performance feedback
• Proficiency with a keyboard and window-based applications, including the internet
• Proven self-motivation skills
• Active listening skills
• Excellent oral and written communication skills
• Ability to excel in a team environment, as well as work well independently
• Excellent organization and prioritization skills

Work Environment and Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. However, you must be able to provide a quiet area with minimal distractions and noise. You will also need to have a reliable internet connection with at least 25 Mbps download speeds and a USB wired headset with a noise cancellation feature. Our company culture is built on a foundation of strength, stability, expertise, and innovation, and we are committed to providing a supportive and inclusive work environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop their skills and experience. We offer a range of learning and development opportunities, including:

• 1:1 career advice and coaching
• On-demand resources and networking opportunities
• Leadership and learning opportunities
• Access to leadership and learning opportunities
• Resources to help you take your career in any direction

Compensation, Perks, and Benefits

We offer a competitive salary range of $39,400.00 to $58,500.00, depending on your experience and qualifications. You will also be eligible for a range of benefits, including:

• Market-competitive base salaries
• Yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences
• Retirement plans, including a 401(k) plan with company match
• Work/Life Resources to support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a supportive and inclusive work environment and are proud to be a place where talented people can grow as professionals, leaders, and individuals.

Accommodations for Individuals with Disabilities

If you need an accommodation to complete the application process, please email [email protected]. Apply for this job