Experienced Customer Service Representative – Remote Health Insurance Advocate and Support Specialist

Introduction to blithequark

At blithequark, we are dedicated to making a positive impact on the lives of our customers and the community. As a leading health insurance provider, we strive to deliver exceptional service, support, and resources to help individuals and families navigate the complex healthcare landscape. With a rich history spanning over eight decades, blithequark has established itself as a trusted and innovative organization, committed to inspiring health and making it easy for our members to access quality care.

About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team as a remote Customer Advocate Phone Specialist. In this critical role, you will be responsible for providing exceptional support to our customers, responding to inquiries, and resolving issues in a timely and professional manner. As a key member of our customer service team, you will play a vital role in delivering outstanding service, promoting member satisfaction, and upholding the values and mission of blithequark.

Key Responsibilities

• Provide exceptional customer service, responding to customer inquiries and correspondence via telephone, written communication, and/or in-person
• Identify, research, process, resolve, and respond to customer complaints and concerns in a timely and professional manner
• Explain various health insurance products, services, and programs to customers, including contract benefits, changes in coverage, eligibility, claims, and provider networks
• Meet quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines
• Document and record facts regarding inquiries and correspondence by updating blithequark files and systems
• Demonstrate and maintain current working knowledge of required blithequark systems, procedures, forms, and manuals
• Perform all other duties as assigned

Essential Qualifications

• High school diploma or equivalent required
• At least 1 year of external customer service experience
• Intermediate skill in the use of office equipment, including copiers, fax machines, scanners, and telephones
• Detailed-oriented, with the ability to maintain confidentiality and privacy
• Ability to navigate multiple computer systems and software programs

Preferred Qualifications

• Bilingual proficiency in Spanish (with an additional $1 per hour Bilingual Premium)
• Previous experience in the health insurance industry
• Strong knowledge of health insurance products, services, and programs
• Excellent communication, interpersonal, and problem-solving skills

Skills and Competencies

• Strong customer service and communication skills
• Ability to work in a fast-paced environment, handling multiple tasks and priorities
• Excellent problem-solving and analytical skills
• Strong attention to detail and ability to maintain accuracy
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training and development opportunities, including:

• 9+ weeks of instructor-led paid, virtual training
• Ongoing coaching and feedback to support your professional growth
• Opportunities for advancement and career progression within the organization
• Tuition reimbursement and education assistance programs

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a remote Customer Service Representative, you will be part of a dynamic and collaborative team, working together to deliver exceptional service and support to our customers. Our company culture is built on the values of integrity, respect, and excellence, and we are committed to creating a workplace that is inclusive, diverse, and empowering.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Starting hourly rate of $18.00, with opportunities for performance and quality-based incentives and bonuses
• $1,000 Onboarding Bonus (paid in two installments of $500 at 3 and 6 months)
• Up to 16 days PTO and 11 paid holidays
• 8 hours paid Volunteer hours to serve our community
• Up to a 12% Annual bonus based on Corporate Goals and Individual Performance
• Medical, Dental, and Vision Coverage
• 401(k) up to 5% dollar per dollar match
• Employee discounts, Gym Reimbursement, Wellness Programs, incentive bonuses, and more

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and support, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a dynamic and collaborative team, working together to make a positive impact on the lives of our customers and the community. Apply today and take the first step towards a rewarding and challenging career with blithequark!