Experienced Customer Service Manager for blithequark Rentals

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark, a leading provider of furnished housing solutions. As a Customer Service Manager for blithequark Rentals, you will play a vital role in ensuring our guests have an unforgettable stay in our properties.

About blithequark

blithequark is a rapidly growing company that offers fully furnished apartments on a nightly to monthly basis, advertised on popular platforms like Airbnb, Vrbo, and Booking.com. With a strong presence in Milwaukee and a growing footprint in Chicago, we operate over 80 units in downtown Milwaukee and 20 units in Chicago. Our mission is to provide exceptional hospitality experiences that exceed our guests' expectations.

Job Summary

We are seeking a part-time Customer Service Manager to join our Hospitality team, working 20 hours per week from 1pm-5pm CST Wednesday through Sunday. As a key member of our team, you will be responsible for providing top-notch customer service, managing guest communications, and coordinating operational needs with our staff. If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Responsibilities

As a Customer Service Manager for blithequark Rentals, your key responsibilities will include:

• Provide customer service to blithequark guests: Respond to guest inquiries, resolve issues, and ensure a seamless experience for our guests.
• Conduct guest screening to ensure safety and security: Verify guest information, comply with blithequark and property partner requirements, and ensure a safe and secure environment for our guests.
• Manage guest reservations: Provide booking suggestions, make alterations, and ensure all guest reservations are accurately processed.
• Use digital communication systems to manage guest communications: Respond to guest messages, emails, calls, texts, and other forms of communication in a timely, friendly, and efficient manner.
• Field guest complaints and negotiate solutions: Conduct research, analyze issues, and work with guests to find mutually beneficial solutions.
• Troubleshoot maintenance and technology issues: Identify and resolve technical issues, lockouts, and other guest concerns in a timely manner.
• Coordinate operational needs with blithequark staff: Schedule repairs and maintenance, coordinate with guests, staff, property partners, vendors, and other stakeholders to ensure seamless operations.
• Oversee various other tasks for blithequark properties: Serve as a point of contact for property partner communications, manage listing marketing, analyze guest reviews, and manage social media and public relations activities.

Skills and Qualifications

To succeed in this role, you will need:

• Positive attitude and exceptional customer service presence: A warm and welcoming demeanor, with a passion for delivering exceptional customer experiences.
• Excellent communication skills: Strong written and verbal communication skills, with the ability to respond to guest inquiries in a timely and friendly manner.
• Strong organizational and time-management skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
• Strong multi-tasking skills: Ability to handle multiple guest inquiries, tasks, and projects simultaneously.
• Technological proficiency: Highly efficient navigation of web browsers and apps, with proficiency in spreadsheets, word documents, and similar operational software.
• Ability to work independently and as part of a team: Collaborate with staff, property partners, and other stakeholders to ensure seamless operations.
• Reliable smartphone, computer, and high-speed wifi connection: Ensure you have a reliable device and internet connection to respond to guest inquiries and manage tasks.

Requirements

To be considered for this role, you will need:

• College diploma or equivalent: A degree in hospitality, customer service, or a related field.
• 2+ years of experience in customer service, hospitality, or a related field: Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer experiences.
• Ability to pass a background check: Ensure you meet the necessary requirements for a background check.
• 2-3 references from past or current supervisors: Provide professional references that can attest to your skills and experience.
• Various other onboarding requirements: Complete any additional onboarding requirements as specified by blithequark.

Benefits

As a part-time Customer Service Manager for blithequark Rentals, you will enjoy:

• Flexible schedule: Work 20 hours per week from 1pm-5pm CST Wednesday through Sunday.
• Competitive hourly rate: Earn $20.00 per hour.
• Opportunities for growth and development: Develop your skills and experience in a dynamic and growing company.

How to Apply

If you are a motivated individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Application Question(s)

* Required: Do you have a reliable smartphone that can download apps, and a laptop that can run dozens of browser tabs simultaneously?

• Required: Do you have availability from 1pm-5pm CST Wednesday through Sunday?

Experience

* Customer service: 2 years (Required)

• Work Location: Remote

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