Experienced Customer Service Representative - Remote Inbound Call Center

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with diverse customers? If so, we invite you to join blithequark's dynamic team as a Customer Service Representative in our remote inbound call center. As a key member of our customer-facing team, you will play a vital role in building strong relationships with customers, providing expert product knowledge, and driving customer satisfaction.

About blithequark

At blithequark, we are dedicated to empowering individuals with unique vision-related needs to navigate the visual world with confidence. Our mission is to provide individualized support and tools to help individuals achieve their goals, regardless of their sight. As a team of professionals, we strive to create a climate of respect and inclusivity, where everyone feels valued and supported.

Job Summary

As a Customer Service Representative, you will be responsible for delivering exceptional customer service to internal and external customers via phone, email, and other communication channels. You will work closely with customers to understand their needs, provide expert product knowledge, and resolve issues in a timely and professional manner. This is a contract-funded position, subject to renewal every few years, with opportunities for growth and development.

Key Responsibilities

* Receive and place inbound and outbound calls in accordance with a set script

• Provide excellent customer service to customers and partners with a high degree of product and service knowledge
• Assist the department in meeting customer service goals and service level agreements
• Achieve all requirements outlined in the Call Center Department Handbook
• Serve customers through various methods, including in-person, phone, email, web-forms, and chat
• Maintain accurate records of customer interactions and service
• Process orders, respond to inquiries and questions, handle complaints, troubleshoot problems, and provide information according to procedure
• Make decisions on customer requests using established guidelines
• Take accountability to follow through on all issues
• Meet requirements as set by the contract, which may be subject to change
• Learn and continue to reinforce current product knowledge relative to customer needs and inquiries
• Utilize reference materials to assist and resolve any inquiries
• Maintain the strictest confidentiality and privacy of customer and agency information
• Perform other relevant duties as assigned

Essential Functions

* Able to perform all physical requirements of the position

• Able to perform all specific responsibilities of the position
• Able to meet schedule requirements

Requirements

* Minimum high school diploma or GED; bachelor's degree preferred

• Prior customer service experience desired
• Proficiency in basic computer skills
• Ability to type 30 wpm
• Ability to perform data entry duties while serving customers
• Ability to keep all customer information in the strictest confidence and follow security procedures
• Ability to work a schedule that may include nights, weekends, and holidays, including variable shifts
• Excellent interpersonal skills and the ability to work in partnership with others
• Excellent communication skills, both written and verbal
• Strong organizational skills with attention to detail
• Ability to handle stressful situations
• Ability to accept constructive feedback and adapt accordingly
• Proficient with Microsoft Office (Outlook, Word, Excel)
• Proficient with Internet navigation

Preferred Qualifications

* Prior use of Assistive Technology, most notably with JAWS and MAGIC for visual adaptation

• Bilingual capability a plus

Work Environment and Culture

* Work from home is possible

• Dynamic, fast-paced environment
• Collaborative team culture
• Opportunities for growth and development
• Recognition and rewards for outstanding performance

Compensation and Benefits

* Competitive salary and benefits package

• Opportunities for career advancement and professional growth
• Recognition and rewards for outstanding performance
• Comprehensive training and development programs
• Access to cutting-edge technology and tools

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Job!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer committed to diversity and inclusion. We strive to create a climate of respect that is supportive to everyone's individual success. We recognize that the responsibility for diversity and inclusion lies with all at the agency: leadership, administration, staff, and volunteers.

E-Verify Notice

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