Experienced Customer Service Representative - Call Center (Remote) at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to join our team of dedicated professionals who are committed to providing top-notch service to our clients across various industries.

About blithequark

blithequark is a family-owned business with a rich history dating back to 1976. We pride ourselves on being a fun-loving, family-oriented work environment that values our team members above all else. Our mission is to provide exceptional customer service, navigate appointment scheduling, and serve as the front line for our clients, making the first and sometimes the last impression. We're a problem-solver, organizer, and brand ambassador, all rolled into one.

Job Summary

As a Customer Service Representative at blithequark, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat. You will be the face of our company, representing our clients and their brands to their customers. If you're a communication connoisseur with a passion for people, enjoy variety, and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

* Provide exceptional customer service to clients via phone, email, and chat

• Answer inbound calls, respond to emails, and engage with customers on chat platforms
• Navigate appointment scheduling, resolve customer complaints, and provide accurate and efficient responses
• Serve as a brand ambassador for our clients, representing their brands and values
• Work collaboratively with our team to achieve our goals and objectives
• Participate in ongoing training and development to improve your skills and knowledge
• Meet or exceed performance metrics and targets

Requirements

* High school diploma or equivalent required; associate's or bachelor's degree preferred

• 1-2 years of customer service experience in a call center or contact center environment
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong attention to detail and ability to multitask
• Proficiency in Microsoft Office and Google Suite
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Reliable high-speed internet connection and a quiet, private workspace

Preferred Qualifications

* Experience working in a remote or virtual environment

• Knowledge of CRM software and customer service platforms
• Certification in customer service or a related field
• Bilingual or multilingual skills

What We Offer

* Competitive hourly rate: $14.00 per hour during the week and $15.50 per hour during the weekend

• Opportunities for advancement and career growth
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching and retirement plan
• Paid time off and flexible scheduling
• Ugly Christmas sweater parties and other fun events throughout the year
• A fun-loving, family-oriented work environment that values our team members above all else

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we want to hear from you! To apply, please complete a telephone audition by calling 770-785-2524 and entering code 7. Instructions will be given when you call. The audition is open 24/7/365 and is on a voicemail line. A recording of your audition will be sent to our hiring manager for review.

What to Expect

* If we're pleased with your audition, we'll email you our application and pre-employment assessment testing

• You'll have the opportunity to complete your application and assessment, and then we'll coordinate an on-site or virtual interview
• From there, we'll work to start you within 5-7 days of being interviewed and offered the position, allowing time for your background check and drug screen results to be completed

Learn More

Visit our company website at www.blithequark.com to learn more about who we are and what we do. We're excited to hear from you and look forward to welcoming you to our team!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you! Apply Now! Apply for this job