Experienced Customer Service Coordinator – Delivering Exceptional Experiences for blithequark's Valued Customers

At blithequark, we pride ourselves on being a family-owned business that has been serving the community for over 60 years. Our commitment to delivering exceptional customer experiences has earned us the title of Medina County's Best of the Best – Appliance Store for 16 consecutive years. As we continue to grow and expand our team, we are seeking a highly skilled and dedicated Customer Service Coordinator to join our dynamic team.

About blithequark

blithequark is a leading home appliance sales and service company that has been a trusted name in the community for generations. With two retail locations, a parts and distribution center, and a team of expert installers, delivery staff, and service technicians, we are dedicated to providing our customers with the best possible experience. Our commitment to customer satisfaction is at the heart of everything we do, and we are looking for a talented Customer Service Coordinator to help us continue to deliver exceptional results.

Job Summary

The Customer Service Coordinator is a critical role that requires a unique blend of customer service, technical, and communication skills. As a Customer Service Coordinator at blithequark, you will be responsible for creating and finalizing service tickets, scheduling service appointments, and providing exceptional customer service to our valued customers. You will work closely with our parts department, service technicians, and other team members to ensure that our customers receive the best possible experience.

Key Responsibilities

* Create a great customer experience by offering outstanding customer service

• Answering and transferring phones on our multi-line phone system
• Solving customer issues by scheduling service appointments and finalizing service tickets
• Accurately documenting service technician's diagnosis and parts used
• Communicate with customers regarding part orders, appointments, and service follow-up
• Work collaboratively with support, sales, service, installation, and delivery staff to ensure that the customer receives the best experience possible
• Perform other duties as assigned by the Customer Service Lead and Customer Engagement Leader

Requirements

* Outgoing personality with exceptional customer service skills and a can-do attitude

• Effective verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Experience with multi-line phone systems
• Acute attention to detail and follow-up of issues
• Thrives in a team and results-driven environment
• Knowledge of Microsoft Word, Excel, and Outlook
• 1 year of experience in a customer service or related role

Benefits & Perks

* Earn up to 5 weeks paid vacation

• Paid Holidays
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Referral Program

Work Environment & Culture

At blithequark, we value our employees and strive to create a positive and supportive work environment. Our team is dedicated to delivering exceptional customer experiences, and we are committed to providing our employees with the tools and resources they need to succeed. We offer a flexible schedule, with the option to work from home after a training period. Our team is passionate about what we do, and we are looking for someone who shares our commitment to customer satisfaction.

Compensation & Benefits

* Full-time, weekend availability needed

• Pay: $17.50 an hour
• Eligible for bonus and/or profit sharing
• Benefits:

+ 401(k) + 401(k) matching + Dental insurance + Health insurance + Paid time off + Vision insurance

• Experience level: 1 year
• Shift: 8 hour shift, day shift
• Weekly day range: Monday to Friday, Saturday rotation (once every 4-5 weeks)
• Work setting: Remote work from home after training period
• Training Location: Brunswick, OH 44212

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment and advancement. Apply for this job