Experienced Customer Service Representative – Remote (DAY Shift) at blithequark

Are you a customer-focused individual with exceptional communication skills, looking for a challenging and rewarding role in a dynamic environment? Do you thrive in a fast-paced setting, where no two days are the same? Look no further than blithequark, a leading provider of innovative solutions in the Long Term Care and healthcare industry. We are seeking an experienced Customer Service Representative to join our team, working remotely in a DAY shift schedule. As a Customer Service Representative at blithequark, you will be the primary point of contact for our nationwide client base, providing prompt, efficient, and courteous service to our customers. You will work closely with our Technologists in the field, as well as representatives at our regional accounts, to ensure seamless communication and exceptional customer experiences. This is an exciting opportunity to join a forward-thinking organization that values innovation, teamwork, and customer satisfaction.

About blithequark

blithequark is a rapidly growing company that is revolutionizing the Long Term Care and healthcare industry with its cutting-edge solutions. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a work environment that is collaborative, inclusive, and supportive. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team.

Key Responsibilities

As a Customer Service Representative at blithequark, your primary responsibilities will include:

• Receiving and processing customer orders by telephone or fax, ensuring all customer requests are handled in a prompt, efficient, courteous, and professional manner.
• Processing all customer orders in accordance with established company standards and procedures.
• Providing exceptional customer service, listening to customers' needs, and resolving routine and complex problems in a timely and professional manner.
• Documenting activity to our system, ensuring accurate and up-to-date records.
• Displaying active listening and superior customer service skills for both external and internal customers.
• Cross-training in other positions within the department, as needed, and performing these functions when required.

Essential Duties and Responsibilities

* Be able to handle an average of 11 calls per hour per eight (8) hour shift after 4 months in the position, including inbound calls.

• Provide prompt, accurate, and courteous responses to customers.
• Solve routine and complex problems, contacting a supervisor immediately for problems unable to solve.
• Answer incoming customer service orders as soon as possible.
• Display active listening and superior customer service skills for both external and internal customers.
• Document activity to our system.
• Display the ability to enter orders manually via our fax process.
• Display the ability to operate the phone system effectively.
• Adhere to work schedule.
• Perform other duties as assigned.

Qualifications Required

* Ability to work independently and as a team.

• Must demonstrate the ability to perform the different tasks they have been trained for in the call center, with a focus on retaining knowledge for cross-training purposes.
• Computer knowledge.
• Strong customer service skills.
• Solid communication skills (including verbal, written, and listening skills).
• Solid problem-solving and decision-making abilities.
• Good organizational skills.
• Ability to execute and prioritize multiple tasks.
• Professional demeanor.
• Ability to type 35-40 words per minute.
• Flexible and adaptable to change.
• Medical terminology/experience preferred but not required.
• A minimum of a High school Diploma or equivalent required.
• Must have high-speed internet for remote work.

Benefits

blithequark offers a competitive wage and robust benefit package to full-time employees, including:

• Two weeks of vacation time.
• Health Insurance after 30 days.
• Sick time.
• 6 paid holidays.
• Medical insurance allowance, giving you the freedom to customize your plan to fit your needs.
• Dental insurance.
• Vision insurance.
• Disability insurance.
• Company-paid life insurance.
• 401(k).

Why Join blithequark?

At blithequark, we value our employees and offer a range of benefits and opportunities for growth and development. As a remote worker, you will have the flexibility to work from the comfort of your own home, while still being an integral part of our dynamic team. We are committed to creating a work environment that is collaborative, inclusive, and supportive, where you can thrive and reach your full potential. If you are a customer-focused individual with exceptional communication skills, looking for a challenging and rewarding role in a dynamic environment, we encourage you to apply for this exciting opportunity. Join blithequark today and become a part of our team of dedicated professionals who are passionate about delivering exceptional customer experiences.

How to Apply

To apply for this exciting opportunity, please visit our website at [insert website URL]. We look forward to hearing from you and learning more about your qualifications and experience.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive and supportive of all employees, regardless of their background, culture, or identity. Apply for this job