Experienced Full Stack Customer Service Representative – Remote Call Center
Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark's dynamic team of customer service professionals as a Remote Call Center Customer Service Representative. At blithequark, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they've suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who may be eligible for compensation, providing them with empathetic support, and guiding them through the process.
Responsibilities:
As a Remote Call Center Customer Service Representative, your primary responsibilities will include:
- Connecting with callers through an automated dialer, with the potential to speak to 40-50 individuals per day
- Multitasking while listening, answering questions, and viewing multiple windows to ensure seamless communication
- Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately
- Participating in training and other learning opportunities to expand your knowledge of the position
- Adhering to all company policies and procedures
- Assisting with other projects as needed
- Self-troubleshooting and problem-solving basic IT issues
What We're Looking For:
If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply. To be successful in this role, you'll need:
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- A competitive spirit – we work as a team, but pay for performance!
- A willingness to work 40+ hours per week
Requirements:
To be considered for this role, you'll need to meet the following requirements:
- Reside in the State of Florida or New Jersey
- Have a quiet, distraction-free workspace
- A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum – standard internet)
- A reliable noise-cancellation headset that is wired via USB (e.g., gaming headset with mic or Logitech G432)
- Strong background in call-center environments and sales-focused experience
- 2+ years of phone sales/customer service experience
What We Offer:
As a Remote Call Center Customer Service Representative at blithequark, you'll enjoy:
- A competitive total compensation package, including commissions and bonuses, with the potential to earn up to $33.00+/hour ($70,000+)
- Health insurance, vision, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligibility for overtime outside of the training period
- A dynamic and supportive work environment with opportunities for growth and development
Hours of Operation:
Our full-time schedule is 40 hours per week, with the following hours:
- Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
- Friday: 8:30 AM to 4:30 PM Eastern
- Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern
How to Apply:
If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to submit your application. We look forward to welcoming you to our team at blithequark! Apply for this job