Experienced Customer Care Representative - Remote

Join blithequark's Customer Service Team and Revolutionize the Medical Marijuana Industry

Are you passionate about delivering exceptional customer experiences and making a real difference in people's lives? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Care Representative to join our team and help us provide the best possible support to our patients, industry professionals, and the medical marijuana community.

About blithequark

At blithequark, we're committed to pioneering well-being and improving the quality of life for humanity through the benefits of cannabinoids. Our mission is to build a leading, global well-being company through the best talent, our values, trusted and recognized brands, science and technology-based innovation, and a relentless focus on execution and continuous improvement. We're a company that values integrity, collaboration, alignment, intentionality, accountability, and agility, and we're looking for like-minded individuals to join our team.

Key Responsibilities

As a Customer Care Representative at blithequark, you'll be the first point of contact for our patients, industry professionals, and the medical marijuana community. Your primary responsibilities will include:

• Providing superb, personalized customer service to all current patients, prospective patients, industry professionals, and the medical marijuana community
• Navigating multiple software and communication platforms to provide support
• Demonstrating professional telephone and chat etiquette
• Coordinating with other departments as needed
• Placing delivery orders on behalf of qualified Florida medical patients
• Assisting patients with existing delivery orders, including changing order contents, applying discounts, rescheduling the delivery date, or cancelling the order
• Adhering to all state-mandated policies, including HIPAA compliance
• Maintaining a comprehensive understanding of all marijuana and marijuana-infused or derived products being sold to patients, and best practices for personnel

Skills and Qualifications

To succeed in this role, you'll need:

• The ability to offer impartial service and support for all patient interactions
• The ability to adapt to changes in policy and procedure both at a company and industry level
• An eye for attention to detail and effective documentation
• Organization and initiative, good communication skills, critical thinking, proactive problem-solving, time management, discretion, and confidentiality
• The ability to work weekends and holidays as scheduled
• A minimum of six months' experience working in cannabis retail or customer service

Physical Demands

The physical demands of this role include:

• Regularly speaking and hearing
• Sitting at a workstation for extended periods
• Using hands to handle or feel objects, tools, or controls
• Reaching with hands and arms
• Ability to work on a desktop or laptop computer for extended periods of time
• Effective communication with others verbally and in writing
• Occasional lifting and/or moving of moderate amounts of weight (typically less than 20 pounds)

Benefits and Compensation

We offer a competitive starting pay rate of $16/hour, with the potential for yearly or performance-based evaluations. All full-time employees automatically qualify for benefits, PTO, and paid holidays after their 30-day probationary period. We also offer generous paid time off and paid holidays.

Requirements

To be eligible for this position, you must:

• Be 21 years of age or older
• Pass a Level 2 federal background check
• Have obtained a high school diploma, GED, or equivalent
• Have flexible availability (please provide requests or restrictions in the application accurately)
• Be able to lift 50lbs over their head, stand for long periods of time, sit, bend, kneel, squat, etc., as necessary to get the job done

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture values integrity, collaboration, alignment, intentionality, accountability, and agility. We're a team that's passionate about making a difference in people's lives, and we're looking for like-minded individuals to join us.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a real difference in people's lives, we want to hear from you! Apply now to join our team and help us revolutionize the medical marijuana industry. Apply Job! Apply for this job