Experienced IT Support Specialist – Global Customer Support for EUC Infrastructure and Applications at blithequark

Are you passionate about delivering exceptional customer experiences and troubleshooting complex IT issues? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark as an Experienced IT Support Specialist – Global Customer Support for EUC Infrastructure and Applications. As a key member of our IT team, you will play a vital role in providing top-notch support to our employees and third-party customers, leveraging your technical expertise and customer service skills to resolve complex IT issues.

About blithequark

blithequark is a global leader in the apparel industry, with a rich history of innovation and a commitment to creating the world's best apparel. With over 60,000 associates in 47 countries, we offer a unique opportunity to work with a diverse team of creative thinkers, passionate individuals, and business owners who share a common goal: to make a positive difference in our communities and around the world. Our company culture is built on the principles of inclusivity, sustainability, and social responsibility, making us an attractive employer for those who share our values.

Job Summary

As an Experienced IT Support Specialist – Global Customer Support for EUC Infrastructure and Applications, you will be responsible for providing first-level support for highly complex IT services, including infrastructure, applications, and end-user computing. You will work closely with our technical specialists, application, and system support specialists to resolve issues, maintain and update records, and adhere to security procedures, change control guidelines, and Sarbanes-Oxley requirements.

Key Responsibilities

* Resolve IT services problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

• Make assessments of problems and determine if the problem is business process, application, or infrastructure related.
• Diagnose, identify, isolate, and analyze problems utilizing historical database records.
• Escalate unresolved issues to technical specialists, application, or system support specialists.
• Maintain and update records and tracking databases for IT service incidents.
• Use expertise in customer service and technical knowledge to resolve issues surrounding installation, usage, and training on software and/or hardware products.
• Work closely with management to mitigate recurring problems.
• Adhere to security procedures, change control guidelines, and Sarbanes-Oxley requirements.

Essential Qualifications

* Bachelor's degree in IT or a related field (preferred).

• 1-3 years of experience in IT (required).
• Excellent customer service skills and the ability to form strong working partnerships within IT and the business community.
• Desktop computing hardware configurations and operation of peripherals (printers, disk drives, network connections, backup drives, mobile technologies, etc.).
• Understanding of software installation and configurations on both the Microsoft Windows and Apple iOS platforms.

Preferred Qualifications

* Experience with IT service management tools and technologies.

• Knowledge of cloud-based infrastructure and applications.
• Familiarity with IT security procedures and change control guidelines.
• Experience working in a global IT environment.

Skills and Competencies

* Excellent communication and interpersonal skills.

• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• Proficiency in Microsoft Office and Google Suite.
• Strong customer service skills and the ability to form strong working partnerships within IT and the business community.

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As an Experienced IT Support Specialist – Global Customer Support for EUC Infrastructure and Applications, you will have opportunities to:

• Develop your technical skills and knowledge through training and professional development programs.
• Work on complex IT projects and contribute to the development of new technologies and processes.
• Collaborate with cross-functional teams to resolve IT issues and improve business processes.
• Participate in our mentorship program and receive guidance from experienced IT professionals.

Work Environment and Company Culture

blithequark is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. As an Experienced IT Support Specialist – Global Customer Support for EUC Infrastructure and Applications, you will work in a dynamic, fast-paced environment with a team of talented and dedicated professionals. Our company culture is built on the principles of inclusivity, sustainability, and social responsibility, making us an attractive employer for those who share our values.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Comprehensive health insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Professional development opportunities.
• Flexible work arrangements.

How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, we invite you to apply for the Experienced IT Support Specialist – Global Customer Support for EUC Infrastructure and Applications position at blithequark. Please submit your resume and cover letter through our online application system. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or experience.

Accommodation for Applicants with Disabilities

If you require reasonable accommodation for any part of the application and hiring process, please contact us directly. We are committed to providing a fair and accessible hiring process for all candidates. Apply for this job