Remote Customer Service Representative – blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as a Remote Customer Service Representative. At blithequark, we're committed to revolutionizing the healthcare industry by providing personalized, convenient, and affordable solutions to our members and providers. Our purpose is simple yet profound: Bringing our heart to every moment of your health. This guiding principle inspires our team to deliver exceptional service, foster meaningful relationships, and drive innovation in everything we do.
Our Heart At Work Behaviors
Our unique culture is built on a set of core values that empower our team members to make a meaningful impact. These Heart At Work Behaviors support our purpose and drive our commitment to excellence:
- Empathy: We listen, we care, and we understand.
- Collaboration: We work together to achieve a common goal.
- Innovation: We think differently, we experiment, and we learn.
- Accountability: We take ownership, we deliver, and we improve.
- Integrity: We do the right thing, every time.
Job Summary
As a Remote Customer Service Representative, you will be the face of blithequark, providing exceptional service to our members and providers through inbound telephone calls. Your primary responsibilities will include:
- Answering incoming calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
- Utilizing high-speed internet connectivity with secure service via ethernet cable (Wi-Fi is not permitted).
- Collaborating with our team to resolve complex issues and provide personalized solutions.
- Meeting performance standards, attendance requirements, and call quality goals.
Responsibilities
* Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs, etc.
- Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.
- Company provides equipment and training.
- Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday
- Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday
- Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems
Required Qualifications
* Must live within 50 miles of Linthicum, MD
- Ability to communicate effectively with members and providers orally and in written form
- Ability to meet performance standards, attendance requirements, and call quality goals
- Must be able to work from home and prove to be self-sufficient
Preferred Qualifications
* Experience with working remotely in a call center setting
- Experienced with Medicaid and Medicare
Education
* High School Diploma or Equivalent
Compensation
The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.
Benefits
In addition to your compensation, you'll enjoy a comprehensive benefits package that includes:
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Employee Stock Purchase Plan
- Fully-paid term life insurance plan
- Short-term and long-term disability benefits
- Well-being programs
- Education assistance
- Free development courses
- CVS store discount
- Discount programs with participating partners
- Paid Time Off (PTO) or vacation pay
- Paid holidays throughout the calendar year
For more detailed information on available benefits, please visit [blithequark.com/benefits](http://blithequark.com/benefits).
Why Join blithequark?
At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team members enjoy:
- A dynamic, fast-paced work environment that's always evolving
- Opportunities for professional growth and development
- A comprehensive benefits package that supports your well-being
- A culture that values diversity, equity, and inclusion
- A chance to make a meaningful impact in the lives of our members and providers
How to Apply
If you're a motivated, customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application through our website: [blithequark.com/careers](http://blithequark.com/careers).
Application Window
We anticipate the application window for this opening will close on: 08/07/2024. Don't miss your chance to join our team and make a difference in the lives of our members and providers. Apply today! Apply for this job