Experienced Customer Service Representative - Benefits Enrollment Expert - 100% Remote After Training
At blithequark, we're on a mission to revolutionize the way companies approach customer service and benefits enrollment. As a leading provider of innovative solutions, we're seeking a highly skilled and dedicated Customer Service Representative to join our team. If you're passionate about delivering exceptional customer experiences and have a knack for explaining complex benefits information, we want to hear from you!
About blithequark
blithequark is a dynamic and forward-thinking organization that's committed to empowering our clients to thrive in a rapidly changing world. With a team of over 80,000 professionals working across North America, Europe, and Asia, we're proud to be a trusted partner to over 6,000 clients, including 80% of the Fortune 500. Our expertise spans Full-Stack Technology Services, Talent Services, and real-world application, making us a leader in the industry.
Job Summary
As a Customer Service Representative - Benefits Enrollment Expert, you'll play a critical role in delivering exceptional customer experiences to ADP client employees. You'll be responsible for receiving inbound calls, providing benefit and open enrollment information, and explaining complex aspects of company insurance programs. If you're a customer service pro with a passion for benefits enrollment, we want to hear from you!
Key Responsibilities
* Receive 30-40 inbound calls per day from a queue, providing benefit and open enrollment information to ADP client employees
- Explain and interpret complex aspects of company insurance programs to employees and dependents
- Examine, assess, and combine data to provide information on benefits and group insurance programs and utilization
- Pinpoint needs for modification or changes in program design and administrative procedures
- Record employee enrollment in benefits
- Utilize expertise in a more complex aspect of the Benefit Clerk duties, requiring in-depth knowledge of benefit programs, company policies, and administrative procedures
Qualifications
* Customer Service: Previous customer service experience is required, with a proven track record of helping customers answer questions and resolve issues
- Written & Verbal Communication: Excellent written and verbal communication skills are essential, as you'll be communicating with customers via inbound calls, email, and chat
- Microsoft Office: Proficiency in basic Microsoft Office programs, including Outlook and Word, is required
- Strong attendance and reliability are essential in this role
Training and Onboarding
* Training will take place at our El Paso, Texas location (1851 North Resler Drive, 79911) for the first 3-4 weeks, Monday through Friday, 7:30am-4pm
- After training, you'll work 100% remotely, with a schedule of 40 hours per week, assigned between Monday through Friday, 6am-6pm, and one Saturday per month (overtime)
Contract Length and Opportunities for Growth
* This is a 3-month contract, with opportunities for growth based on performance and demand
- If you excel in this role, you may be eligible for permanent employment with blithequark
Benefits and Perks
* Medical, dental, and vision insurance
- Critical Illness, Accident, and Hospital insurance
- 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability insurance
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation, or Sick Leave)
Equal Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from all qualified candidates, regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
How to Apply
If you're a motivated and customer-focused individual with a passion for benefits enrollment, we want to hear from you! Apply now to join our team at blithequark and take the first step towards a rewarding career in customer service and benefits enrollment. Apply Job! Apply for this job