Experienced Full Stack Customer Service Representative – Commercial Insurance Solutions

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse clients? If so, we invite you to join blithequark, a leading insurtech company revolutionizing the way businesses connect with insurance solutions. As a remote Customer Service Representative, you will be the voice of our company, building strong relationships with small business owners and driving their satisfaction.

About blithequark

blithequark is one of the fastest-growing, profitable insurtech companies, dedicated to connecting businesses with insurance solutions that fit their specific needs. Our innovative approach combines a best-in-class call center with a proprietary content and customer management platform, delivering qualified new customers to our partners and empowering businesses to make informed insurance decisions.

Job Summary

As a remote Call Center Representative, you will work in a high-volume, fast-paced environment handling inbound and outbound calls for customers seeking commercial insurance quotes for their small businesses. You will be responsible for providing exceptional customer service, building positive relationships, and meeting daily qualitative and quantitative targets.

Key Responsibilities

* Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs

• Follow communication scripts and use knowledge of products and services to go off-script when necessary
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Meet daily qualitative and quantitative targets, achieving all objectives for service, productivity, and quality standards
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Stay up-to-date with product knowledge and industry trends to provide accurate and informed responses to customer inquiries

Equipment Requirements

* Must have a Windows, Apple desktop/laptop, or Chromebook

• Access to high-speed internet
• Dedicated workspace
• Processor: Intel i5 8th Generation, Intel Celeron N4500, or AMD Ryzen 5 series or newer
• Processor: macOS 11 or newer (Big Sur 11, Monterey 12, Ventura 13, & Sonoma 14)
• RAM & CPU: less than 80% usage
• RAM (physical memory): minimum 8 GB

Qualifications

* Minimum of 2 years of experience providing customer support in a call center environment

• Minimum of 2 years of working remotely
• High School diploma or equivalent
• Strong experience with technology and proficiency with computers, including Google Workplace (formally G Suite), Google Chrome, and CRM software
• Strong typing and data entry skills
• Bilingual in Spanish is highly preferred
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Strong time management and decision-making skills

Inclusion at blithequark

At blithequark, we celebrate diversity and equality! We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's what blithequark chooses to do.

Location and Work Arrangements

* Candidates must currently live in one of the following states: Alabama, Florida, Georgia, Kentucky, Michigan, Mississippi, Missouri, Nevada, North Carolina, Oklahoma, Tennessee, Texas, or Virginia

• Job Type: Full-time
• Pay: $13.50 per hour
• Expected hours: 40 per week
• Benefits:

+ 401(k) + 401(k) matching + Dental insurance + Health insurance + On-the-job training + Paid time off + Parental leave + Referral program + Vision insurance + Work from home

• Shift: 8-hour shift

How to Apply

If you're passionate about delivering exceptional customer experiences and thrive in fast-paced environments, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Now! Apply for this job