Experienced Customer Support Representative – Virtual Hobby-Learning Experience Specialist
Are you a customer-centric individual with a passion for helping others achieve their goals? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the blithequark team as an Experienced Customer Support Representative – Virtual Hobby-Learning Experience Specialist.
About blithequark
blithequark is an innovative portfolio of aspirational online learning brands that make learning a new hobby easy, accessible, and fun. Our mission is to create the best learning experiences for people to explore what they're curious about. With a strong focus on student success, we're committed to providing exceptional virtual, hobby-learning experiences that empower individuals to reach their full potential.
Our Journey So Far
Since our inception in 2020, we've experienced rapid growth, expanding from 4 employees and 1 brand to 23 employees and 3 brands. Our team and technology continue to evolve, and we're proud to say that we're just getting started. Our goal is to become the leading provider of aspirational e-learning experiences, and we're looking for talented individuals like you to join our journey.
The Role
As an Experienced Customer Support Representative – Virtual Hobby-Learning Experience Specialist, you'll play a critical role in delivering exceptional customer experiences across multiple brands and hobby categories. Your primary responsibilities will include: - Providing exceptional customer service for issues and inquiries from students through chat, email, and phone - Guiding students through the enrollment, onboarding, up-sell, and return/refund process - Multitasking and problem-solving efficiently across technological platforms - Troubleshooting issues and communicating potential solutions with customers and internal teams as needed - Collaborating with other Support Representatives to expand the support experience for each of our brands - Assisting in transitioning all new brand information into the blithequark template and system - And more...
Key Qualifications
To succeed in this role, you'll need: - A customer-first mentality - 1-2 years of customer support experience, preferably in the technology space - Exceptional communication skills and an innate ability to encourage even the most frustrated and confused customer - Ability to motivate customers and encourage them deeper into their hobby through coaching and upselling - Proven ability and willingness to problem-solve at a systemic level - Access to high-speed internet & ability to meet with coworkers via video chat
Benefits & Basics
- Location: Remote. While our current team remains largely remote, the majority of the company's employees work on-site in Indianapolis and the support team occasionally gathers here as well for training and community events. Applicants for this role should reside in Indiana. - Current shift availability: Monday-Thursday 2pm-8pm + Friday 2pm-5:30pm EST. Holiday coverage and occasional weekend shifts required - $16+ per hour based on experience - Win-back Incentive Program - Free Access to all of our brands' curricula (piano lessons, painting classes, etc.)
Our Core Values
At blithequark, we're guided by three core values: - No BS. We > Me. - Think in bets. - Build with joy.
Why Join Us?
If you're passionate about delivering exceptional customer experiences and empowering individuals to reach their full potential, we invite you to join our team. As a blithequark team member, you'll have the opportunity to: - Work with a dynamic and growing company that's making a real impact in the e-learning industry - Develop your skills and expertise in a fast-paced, supportive environment - Collaborate with a talented team of professionals who share your passion for customer-centricity - Enjoy a competitive salary and benefits package, including a win-back incentive program and free access to our brands' curricula
How to Apply
If you're ready to take the next step in your career and join a team that's passionate about delivering exceptional customer experiences, we invite you to apply. Please submit your resume and a brief introduction explaining why you're the perfect fit for our team. We look forward to getting to know you!
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