Experienced Customer Service Representative (Student Loan Advisor) for a Dynamic and Supportive Team Environment with Opportunities for Growth and Professional Development, Including the Possibility to Work from Home after 90 Days

Welcome to blithequark: A Place Where Diversity, Equity, and Inclusion Thrive

At blithequark, we pride ourselves on being a family-oriented and team-driven environment where careers flourish. Our commitment to diversity, equity, and inclusion creates a rich tapestry of perspectives and experiences, making us a vibrant and dynamic place to work. We are dedicated to supporting student borrowers and are seeking a highly skilled and compassionate Customer Service Representative to join our team. As a Student Loan Advisor, you will play a vital role in providing exceptional service, answering questions, and resolving issues for our customers.

About the Role

As a Customer Service Representative at blithequark, you will be responsible for taking incoming calls, using chat, and making outbound calls as necessary to assist customers with their inquiries. You will provide detailed information, process applications, and resolve emerging problems with accuracy and efficiency. Our ideal candidate is someone who practices active listening, is empathetic, and communicates clearly and professionally with customers. This is an in-center position with the possibility of working from home after 90 days, provided you meet the required standards of attendance, compliance, and performance.

Key Responsibilities:

• Utilize standard technology such as a telephone, email, and web browser to interact with customers and access relevant information.
• Navigate to pre-scripted responses and read them verbatim to provide basic general and claims-specific information to customers.
• Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, and documentation of calls.
• Assist callers with filling out applications and submitting them electronically for processing.
• Complete basic call logs, documentation, and related call details for each phone inquiry.

Schedule and Work Environment

Your schedule will be as follows:

• Monday: 11:45am-8:15pm
• Tuesday: 10:45am-7:15pm
• Wednesday: 10:45am-7:15pm
• Thursday: 8:45am-5:15pm
• Friday: 8:45am-5:15pm

Please note that you may be required to work holidays, and overtime may be necessary.

Requirements and Preferred Skills

To be successful in this role, you will need:

• A high school diploma or equivalent.
• Excellent written, verbal, and interpersonal communication skills.
• The ability to speak and read English clearly, professionally, and fluently.
• A minimum typing speed of 35 words per minute.
• Experience working with a personal computer and the Windows operating system.
• Demonstrated excellent interpersonal and leadership skills.
• The ability to effectively work within established key performance indicators and metrics.
• Strong computer skills with proficiencies in Excel and Word.
• Excellent command of the English language and effective use of grammar skills.
• Great customer service skills, with the ability to personalize calls, be competent and patient, and take the initiative to offer solutions and assistance.

What We Offer

At blithequark, we are committed to providing a supportive and inclusive work environment that fosters growth and development. We offer:

• Competitive pay.
• Sick time that starts accruing immediately after training completion.
• Special event days throughout the year.
• $25,000 life insurance paid for by blithequark.
• Paid holidays from day one of employment, provided you meet the criteria.

Career Growth and Development

At blithequark, we believe in investing in our employees and providing opportunities for growth and development. As a Customer Service Representative, you will have access to training and development programs that will help you build your skills and advance your career. We are committed to promoting from within and providing opportunities for professional development and advancement.

Company Culture and Work Environment

At blithequark, we pride ourselves on our family-oriented and team-driven environment. We believe in fostering a culture of inclusivity, respect, and empathy, where everyone feels valued and supported. Our employees are our greatest asset, and we are committed to providing a work environment that is conducive to growth, development, and success.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes competitive pay, sick time, special event days, life insurance, and paid holidays. We also provide opportunities for career growth and development, as well as a supportive and inclusive work environment that fosters success and well-being.

Conclusion

If you are a motivated and compassionate individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to making a difference in the lives of our customers and employees, and we believe that you can be an integral part of our team. Apply now and take the first step towards a rewarding and challenging career with a dynamic and supportive team.