Experienced Customer Service/Repair Representative – Digital Industries

At blithequark, a pioneering technology leader with a rich history spanning over 130 years, we continue to push the boundaries of innovation in the digital industries. With a strong presence in over 100 countries, our company is committed to providing the best products and services that increase energy efficiency, reliability, and productivity for our industrial, utility, and infrastructure customers. As a key player in the Electrification, Industrial Automation, Motion, Power Grids, and Robotics & Discrete Automation business units, we are now seeking an experienced Customer Service/Repair Representative to join our team.

Job Summary

We are looking for a highly skilled and motivated Customer Service/Repair Representative to manage repairs from customer/channel request through delivery for our Bartlesville location, and possibly our Warminster, PA location. As a key member of our team, you will be responsible for coordinating customer property returns for paid repair or warranty, and ensuring that all repairs are processed and shipped back to our customers in a timely manner. If you have a passion for delivering exceptional customer service, a strong technical background, and excellent problem-solving skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Service/Repair Representative at blithequark, you will be responsible for the following key duties:

• Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)
• Request and enter required information per written process to execute repair
• Manage repair priority with repair techs as appropriate to meet schedule and KPIs
• Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround
• Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
• Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
• Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
• Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
• Support other roles or tasks as requested by management

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's Degree in a relevant field (e.g. business, engineering, technical field)
• 2-5 years of experience in a customer service or repair role, preferably in a technical industry
• Strong technical background and knowledge of repair processes
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and reporting skills

Preferred Qualifications

While not essential, the following qualifications would be highly desirable:

• 2 years of experience in managing repair priorities for customers
• 2 years of experience in documentation and reporting
• 2 years of experience in problem resolution activities
• Experience working in a similar industry or with similar products

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong technical knowledge and understanding of repair processes
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong analytical and reporting skills
• Ability to lead and participate in improvement activities
• Strong customer service skills and ability to deliver exceptional customer experience

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service/Repair Representative, you will have the opportunity to:

• Develop your technical knowledge and skills through ongoing training and development programs
• Take on additional responsibilities and contribute to the growth and success of our team
• Participate in improvement activities and lead projects to drive business results
• Collaborate with cross-functional teams to deliver exceptional customer service and support

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and inclusive work environment. As a Customer Service/Repair Representative, you will be part of a dynamic team that is passionate about delivering exceptional customer service and support. Our company culture is built on the following values:

• Customer Focus: We are committed to delivering exceptional customer service and support
• Innovation: We are passionate about innovation and continuous improvement
• Collaboration: We work together as a team to achieve our goals
• Integrity: We operate with integrity and transparency in all our interactions

Compensation, Perks, and Benefits

As a Customer Service/Repair Representative at blithequark, you will be eligible for the following compensation, perks, and benefits:

• Competitive hourly rate: $24.00 - $27.00 per hour
• 401(k) plan with company match
• Dental insurance
• Health insurance
• Vision insurance
• Paid time off and holidays
• Opportunities for career growth and development

How to Apply

If you are a motivated and experienced Customer Service/Repair Representative looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all candidates for their interest, but only those who qualify will be contacted.

Job Type

* Full-time

• Contract

Expected Hours

* 40 hours per week

Shift

* Day shift

Ability to Commute

* Bartlesville, OK (required)

Work Location

* In-person Apply Job! Apply for this job