Experienced Customer Service Representative - After Hours (Sunday - Wednesday or Wednesday - Saturday) - Remote, Virginia

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! As a Customer Service Representative at blithequark, you will play a vital role in making a positive impact on members' lives by being a first contact for questions about our service offerings. You will resolve member concerns while ensuring requests are processed in an accurate and timely manner.

About blithequark

blithequark is a leading organization in the healthcare industry, dedicated to transforming the way people access care. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs, and improve outcomes. Our goal is to make a difference in people's lives, and we're looking for like-minded individuals to join our team.

Job Summary

As a Customer Service Representative, you will be responsible for receiving and documenting customer concerns, ensuring all company procedures are followed, and providing accurate information to members about our services and their insurance coverage. You will work from home, interacting with members daily, and answering their transportation questions while helping support them in their journey towards positive health outcomes.

Responsibilities

- Receive and document customer concerns while ensuring all relevant information is correct in a timely manner - Ensure all company procedures are followed - Ensure accurate trip data is input in our systems - Demonstrate a personal commitment to producing high-quality work - Refer unresolved customer grievances to designated department for further investigation and resolution - Multitask effectively and efficiently to extract necessary information from multiple systems - Review and educate members on our services and their insurance coverage - Work overtime as required - Ability to work independently under general supervision - Sound decision-making and problem-solving skills in a fast-paced environment

Requirements

- High School Graduate or General Education Degree (GED) - 0-2 years of related experience - 6+ months contact center experience or customer service experience - Strong organization skills, written, and verbal communication skills - All system documentation will be in English - Can type 35wpm or more - Answer a high volume of calls up to 100+ calls per day - Proficiency in Microsoft Office Suite - Ability to talk and type simultaneously in a clear and concise manner while interacting with customers

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. We require a dedicated work area that is separated from other living areas and provides privacy to review company-sensitive documents securely. You will be required to provide proof of a high-speed internet connection (25MBPS download and 5MBPS upload) and a direct hardwire to your modem.

Compensation and Benefits

- Starting at $15.00/hr - Comprehensive benefits package, including: - Medical, Dental, and Vision insurance - Employer-paid Basic Life Insurance and AD&D - Voluntary Life Insurance (Employee/Spouse/Child) - Health Care and Dependent Care Flexible Spending Accounts - Pre-Tax and Post-Tax Commuter and Parking Benefits - 401(k) Retirement Savings Plan with Company Match - Paid Time Off - Paid Parental Leave - Short-Term and Long-Term Disability - Tuition Reimbursement - Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. We offer opportunities for career advancement, training, and education to help you succeed in your role and beyond. Our comprehensive benefits package includes tuition reimbursement, which allows you to pursue further education and certifications.

Why Join blithequark?

- Make a difference in people's lives by providing exceptional customer service - Work from the comfort of your own home with a flexible schedule - Enjoy a comprehensive benefits package, including medical, dental, and vision insurance - Participate in career growth opportunities and learning benefits - Join a dynamic and supportive team that values diversity and inclusion

How to Apply

If you're passionate about making a difference in people's lives and enjoy working in a service-oriented industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Job! Apply for this job