Experienced Full Stack Customer Service Representative – Sleep Therapy Inbound Call Center

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! Blithequark is seeking a dedicated and compassionate Sleep Therapy Inbound Customer Service Representative to join our Sleep Central Inbound Call Center team in Murray, Utah.

About Blithequark

Blithequark is a national leader in providing innovative medical solutions, empowering patients to manage their health and treatment at home. With a commitment to quality, compassion, and customer care, we strive to make a positive difference in the lives of our patients and their families. Our team of dedicated professionals is passionate about delivering exceptional service, and we're excited to welcome like-minded individuals to our family.

Overview and Responsibilities

As a Sleep Therapy Inbound Customer Service Representative, you will be the first point of contact for our patients, providing personalized support and guidance on CPAP resupply, sleep coaching, and equipment maintenance. Your primary responsibilities will include:

• New order intake, ensuring accuracy with product selection and utilization guidelines
• Verifying and entering patient demographics, payer, and physician-related information
• Assisting customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance
• Product expertise on various mask interfaces and assisting with basic mask fit issues
• First line of contact for CPAP resupply customers

Essential Duties and Responsibilities

* Acts as patient advocate to resolve questions or concerns

• Collects patient, source information, and inputs data into e-Intake
• Completes thorough verification for products and services
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by Blithequark
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high-volume inbound phone calls
• Processes related patient paperwork if assigned
• Processes tickets to ensure timely fulfillment of product orders
• Prompt and regular attendance is required
• Provides basic technical customer service assistance for CPAP equipment
• Provides education to patients and location employees on CPAP supplies
• Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
• Performs other duties as assigned

Qualifications

To be considered for this role, you must:

• Possess a high school diploma or GED equivalent
• Have one to three years of related prior work experience in a team-oriented environment
• Have experience in the medical field and administrative record management
• Demonstrate a strong customer service background
• Be able to effectively communicate in English, both oral and written, with physicians, employees, and patients
• Possess basic computer and internet skills, as well as typing skills
• Be able to maintain confidentiality and practice discretion and caution when handling sensitive information
• Be able to work independently and as part of a team

Skills, Knowledge, and Abilities

* Effectively communicate in English, both oral and written, with physicians, employees, and patients

• Helpful, knowledgeable, and polite while maintaining a positive attitude
• Interpret a variety of instructions in a variety of communication mediums
• Knowledge of billing reimbursement and insurance policies and requirements preferred
• Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
• Knowledge of medical billing practices preferred
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management, and deductive problem-solving skills
• Work independently and as part of a team

Physical Demands

* Lift minimum of 10lbs

• Prompt and regular attendance is required
• Requires close vision to small print on computer and/or paperwork
• Requires sitting, walking, standing, talking, or listening

Machines, Equipment, and Technical Abilities

* Email transmission and communication

• Internet navigation and research
• Microsoft applications, including but not limited to Word, Excel (spreadsheets), etc.
• Office equipment, including but not limited to fax machine, copier, printer, phone, and computer

Benefits

* 401k

• Medical, Dental, and Vision
• Life Insurance and Disability
• Generous Paid Time Off and Paid Holidays
• Employee Discount Program
• Employee Recognition Program
• Bonus and Incentive Opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)

Make the Right Move and Submit Your Resume Today!

If you're a motivated and compassionate individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Our hiring manager reviews resumes and contacts applicants who have related experience to the applied position. To view the status of a position that you submitted your profile to, sign into your account. All positions are posted for a minimum of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days.

Equal Opportunity Employer

Blithequark is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities. We recruit, employ, train, promote, transfer, separate from employment, and compensate employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy, or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where Blithequark has employees.

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