Experienced Customer Service Expert with French and English – Delivering Exceptional Spotify Support Experience (Remote, based in Bulgaria)
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a flair for languages and a knack for problem-solving? If so, we have an exciting opportunity for you to at blithequark as a Customer Service Expert with French and English. About blithequark blithequark is a global leader in providing business process and technology management services, offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. Our team is dedicated to creating great breakthrough solutions, and we celebrate our diversity and embrace it whole-heartedly. As an equal opportunity employer, we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One blithequark Team, Playing to Win.
Job Description
As a Customer Service Expert with French and English, you will be the voice behind the music, ensuring top-tier support for Spotify users. Your key responsibilities will include:
- Assisting users via email and web messaging with their inquiries and concerns
- Resolving account and payment issues smoothly and efficiently
- Answering "How to" and FAQ questions with clarity and confidence
- Troubleshooting and fine-tuning the Spotify experience for our customers Qualifications We are looking for a highly skilled and motivated individual with the following qualifications:
- Fluency in French (C1 level) – your words should flow like a great melody
- Strong English skills (B2 or above) – so you can communicate effortlessly with our global audience
- Valid EU work permit – required to work in Bulgaria
- Availability to work flexible shifts, including weekends
- Previous customer service experience – a plus, but not a dealbreaker
- Excellent communication skills – as smooth as a jazz saxophone solo
- A positive, problem-solving attitude – even on the toughest tracks What You'll Get As a valued member of our team, you will enjoy the following benefits:
- Long-term job security with a permanent contract
- Work from home flexibility
- Competitive salary package
- Additional health & life insurance
- 21 days of paid annual leave
- Food vouchers & employee discounts
- Career growth opportunities within blithequark
- Ongoing training & learning programs
- Rewards & recognition programs Why Join Us? At blithequark, we offer a fully digital employee services platform, including:
- 24/7 psychological support program
- Multisport card (partially covered)
- Fun corporate events, wellness initiatives & team buildings
- Corporate social responsibility activities
- Exposure to global business expertise If you're ready to rock the world of customer support and be part of a team that truly values its employees, ! If you're a motivated and customer-focused individual with a passion for languages and problem-solving, we encourage you to apply for this exciting opportunity. Please apply including your resume and a cover letter, to. We look forward to hearing from you! Note: This job posting is for a remote position based in Bulgaria, and the successful candidate will be required to work flexible shifts, including weekends.
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