Experienced Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At blithequark, we're on a mission to revolutionize the way people interact with technology and each other. As a Service Desk Specialist/Live Chat Agent, you'll play a critical role in ensuring the smooth operation of our myColorado application, providing top-notch support to our customers, and helping us achieve our vision of a more connected and efficient world.

About blithequark

blithequark is a leading provider of innovative technology solutions, dedicated to empowering individuals and organizations to reach their full potential. Our team of passionate and talented professionals is committed to delivering exceptional results, fostering a culture of collaboration and innovation, and making a positive impact on our community.

Job Summary

We're seeking an experienced Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a remote worker, you'll be part of a dynamic and supportive team, working from the comfort of your own home or office in Colorado. This is an exciting opportunity to leverage your technical expertise, passion for customer service, and ability to work in a fast-paced environment to make a real difference in the lives of our customers.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our myColorado mobile application, ensuring that our customers receive timely and effective help with their technical issues.
• Troubleshooting, reproducing, reporting, and resolving problems in both iOS and Android operating systems, using your technical expertise and analytical skills to identify and resolve complex issues.
• Installing the myColorado software on supported devices, following defined procedures, processes, and methods to ensure a seamless user experience.
• Employing Incident Management procedures to enter tickets into our required tracking system, ensuring that issues are properly documented and tracked for resolution.
• Collaborating with our team to identify and implement process improvements, ensuring that our customer support processes are efficient, effective, and aligned with our organizational goals.

Minimum Qualifications

To be considered for this role, you must have:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
• OR an Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

Substitutions

We recognize that experience and education can take many forms, and we're open to considering substitutions for the required qualifications. These may include:

• Additional, appropriate paid or unpaid experience that will substitute for the required education on a year-for-year basis.
• Additional appropriate education that will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position that will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, we're particularly interested in candidates with:

• Jira experience, with a strong understanding of project management and issue tracking.
• ITIL Certification, with a focus on service management and customer support.
• Agile and scrum methodology experience, with a passion for iterative development and continuous improvement.
• Government work experience, with a strong understanding of regulatory requirements and compliance.
• Apple and Google Play Store experience, with a focus on mobile application development and deployment.
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models, with a strong understanding of technical troubleshooting and problem-solving.

What We Offer

As a Service Desk Specialist/Live Chat Agent at blithequark, you'll enjoy:

• A competitive salary and benefits package, including medical, dental, and vision coverage.
• A comprehensive training program, including onboarding and ongoing professional development opportunities.
• A dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction.
• The opportunity to work on a wide range of projects and initiatives, with a focus on mobile application support and customer assistance.
• A flexible work schedule, with the option to work from home or in our office in Denver, CO.
• A commitment to work-life balance, with a focus on supporting your personal and professional goals.

How to Apply

If you're passionate about technology, customer service, and making a real difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We can't wait to hear from you! Apply Now! Apply for this job