Experienced Customer Service Representative – Pet Industry E-commerce

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we're excited to introduce you to an incredible opportunity to join blithequark's award-winning customer service organization as a full-time Customer Service Representative.

About blithequark

blithequark is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. Our mission is to provide an unparalleled customer experience, and we're seeking talented individuals who share our passion for delivering exceptional service. With a focus on innovation, collaboration, and growth, blithequark offers a unique and dynamic work environment that's perfect for those who thrive on challenge and opportunity.

The Role

As a Customer Service Representative at blithequark, you'll be the face of our company, engaging directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet to problem-solving when something doesn't go as planned. You'll be responsible for:

• Engaging with customers on the phone, utilizing active listening, patience, empathy, and kindness to resolve their issues
• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively and setting follow-ups as needed
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow and develop your skills
• Collaborating with teammates, your direct Manager, and other team members across the organization using virtual collaboration tools such as Zoom, Slack, and webcams
• Maintaining confidentiality and securing sensitive information, adhering to blithequark's high standards of customer service and data protection

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience, with a proven track record of delivering exceptional service and resolving complex issues
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task, maintain a conversation on the phone while navigating on the computer and taking notes, and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry and rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company, being flexible to shift schedule and work overtime as needed
• High school diploma or equivalent, with a proven ability to maintain confidentiality and secure sensitive information
• Must be able to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need:

• A dedicated work area that's large enough to accommodate computer monitors and free from distractions, including background noise
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed)
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify
• A smartphone or tablet on which the Okta mobile app can be downloaded, or a cell phone that can receive SMS messages and phone calls

Why blithequark Customer Service?

At blithequark, we're not just looking for customer service representatives – we're seeking passionate individuals who share our commitment to delivering exceptional service and making a difference in the lives of our customers. As a member of our team, you'll enjoy:

• Competitive wages and benefits, including medical & dental insurance, 401k, and more
• Ongoing training and development, resources, and opportunities to become your best
• A culture that values diversity, inclusion, and empowerment, where you can be your authentic self
• A dynamic and supportive work environment that's perfect for those who thrive on challenge and opportunity
• The chance to make a real difference in the lives of our customers and their pets

How to Apply

If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about blithequark and our customer service team. Apply for this job