Experienced Customer Service Representative – Airport Operations

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? Look no further than blithequark, a dynamic and innovative leader in the transportation industry. We're seeking a highly motivated and customer-focused individual to join our team as an Experienced Customer Service Representative – Airport Operations.

About blithequark

At blithequark, we're not just a company – we're a community of 25,000 driven individuals who are passionate about moving the future of transportation forward. With a commitment to innovation, customer focus, and performance-driven culture, we're shaping the way people travel and experience the world. Our team is dedicated to making a positive difference in the lives of our colleagues, customers, and communities, and we're excited to welcome like-minded individuals to join our journey.

Job Summary

As an Experienced Customer Service Representative – Airport Operations, you'll play a critical role in delivering exceptional customer experiences across various touchpoints, including rental and return processes, loyalty customer services, and exit gate assistance. You'll work closely with our team to ensure seamless operations, provide top-notch customer service, and contribute to the growth and success of our airport operations.

Key Responsibilities

* Assist customers in different parts of the rental or return process on our airport lots, including checking cars, entering information in a handheld device, processing rentals of loyalty customers, and assisting customers at exit gates or checking-in cars at return.

• Provide excellent customer service, responding to customer inquiries, resolving issues, and ensuring a positive experience for all customers.
• Work collaboratively with our team to ensure seamless operations, communicate effectively, and maintain a high level of customer satisfaction.
• Perform various tasks, including data entry, typing, and operating handheld devices, while maintaining a high level of accuracy and attention to detail.
• Maintain a clean and organized workspace, adhering to blithequark's safety and quality standards.
• Participate in on-the-job training and ongoing development to enhance skills and knowledge.
• Work a variety of shifts, including mornings, afternoons, evenings, and weekends, as required by the business.

Perks and Benefits

* Competitive hourly wage ($11.00/hour) with potential shift premium

• Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
• On-the-job training and ongoing development opportunities
• Paid time off and flexible scheduling
• Comprehensive medical, dental, and other insurance plans
• Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
• Retirement benefits (401k) and employee discounts, including discounted car rental and discounted prices on the purchase of blithequark cars

What We're Looking For

* Valid Driver's License

• Basic computer skills (typing, data entry)
• Effective verbal communication skills
• Willingness to work outdoors and in a fast-paced environment
• Flexibility to work all shifts, including mornings, afternoons, evenings, and weekends
• Ability to type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
• Must be 18 years of age and legally authorized to work in the United States
• 6 months retail customer service experience in a fast-paced environment is a bonus!

Why Join blithequark?

* Join a dynamic and innovative team of 25,000 driven individuals who are shaping the future of transportation.

• Enjoy a performance-driven culture that encourages and supports your growth and development.
• Participate in ongoing training and development opportunities to enhance your skills and knowledge.
• Take advantage of comprehensive benefits and perks, including paid time off, medical insurance, and employee discounts.
• Contribute to making a positive difference in the lives of our colleagues, customers, and communities.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply for this job