Experienced Customer Service Agent – Delivering Exceptional Experiences at blithequark

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for building strong relationships and resolving issues with empathy and professionalism? If so, we invite you to join our team at blithequark, where we're revolutionizing the way people interact with our company. As an Experienced Customer Service Agent at blithequark, you'll play a vital role in supporting our Service Department by assisting customers on the phone and in person before, during, and after service/repair processes. You'll be the face of our company, providing exceptional service and ensuring that every customer interaction is a positive one.

About blithequark

blithequark is a leading innovator in the industry, committed to delivering honest, transparent, and high-integrity experiences to our customers. With over 200 locations nationwide, we're the nation's largest retailer of used cars, and we're proud of our reputation for excellence. Our team of over 25,000 associates works together to deliver iconic customer experiences, and we're recognized for our commitment to training and diversity.

Key Responsibilities

As an Experienced Customer Service Agent at blithequark, your key responsibilities will include:

• Answering all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
• Assisting Customer Advisors/Service Consultants with customers when needed.
• Answering basic service department questions, scheduling service appointments, and routing customers' calls.
• Providing written messages to the responsible party in a timely manner.
• Completing reminder calls for customers scheduled for an appointment.
• Assisting the service department in contacting customers once special ordered parts have arrived to schedule appointments.
• Contacting customers with Repair Requests to schedule appointments.
• Filing repair orders and all supporting documentation daily.
• Auditing all sublet invoices to ensure they are processed and resolved per blithequark Guidelines.
• Ensuring the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications

To succeed in this role, you'll need to demonstrate exceptional interpersonal, communication, and customer service skills. You'll also need to:

• Execute Retail Service Standardized Work and Voice of Customer (VoC) processes.
• Maintain or exceed blithequark guidelines for customer satisfaction.
• Read, interpret, and transcribe data in order to maintain proper records.
• Possess intermediate computer skills, including spreadsheet knowledge.

Customer Operator Job Description

As a Customer Operator at blithequark, you'll:

• Successfully work with associates in other departments within the store.
• Perform multiple duties in a high-energy, fast-paced working environment.
• Demonstrate above-average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
• Stay current in blithequark-provided training in all areas of the Service process.
• Possess intermediate computer skills.

Working Conditions

As an Experienced Customer Service Agent at blithequark, you'll work in a primarily indoor environment, which may include working at times in noisy conditions. You may be required to sit or stand for extended periods of time, and you'll need to be flexible with your work hours, which may include nights, weekends, holidays, and 12-hour days. You'll also need to follow all blithequark, O.S.H.A., and EPA standards, including the use of Personal Protective Equipment and proper waste disposal in required areas.

Benefits and Perks

As a valued member of our team, you'll enjoy a range of benefits and perks, including:

• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Recognition and rewards for outstanding performance.
• A dynamic and supportive work environment.
• Access to training and development programs.
• A comprehensive benefits package, including medical, dental, and vision insurance.
• A 401(k) retirement plan with company match.
• Paid time off and holidays.

How to Apply

If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, blithequark will consider reasonable accommodation to complete the blithequark Job Application. Apply for this job