Experienced Remote Healthcare Billing and Customer Service Representative – Patient Advocacy and Account Resolution Specialist

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you have a knack for empathy, active listening, and effective communication? If so, we invite you to join blithequark, a dynamic and award-winning customer service contact center dedicated to revolutionizing the healthcare industry. As a Remote Healthcare Billing and Customer Service Representative, you will play a vital role in our mission to change healthcare for the better by providing top-notch support to patients and their families.

About blithequark

At blithequark, we pride ourselves on being a family-owned business that values integrity, passion, and respect. Our commitment to these principles has earned us a reputation as a top workplace in our industry, with over 20 years of consistent growth and a loyal client base. We believe in fostering a culture of inclusivity, where every team member's voice is heard and valued. Our award-winning workplace is designed to promote collaboration, creativity, and career growth, making us an ideal choice for those seeking a fulfilling and challenging career.

What sets us apart?

* We're a family-owned business where you become part of the family, not just a number.

• We're an award-winning workplace, consistently ranked as one of the "Top 10 Best Places to Work" in our industry.
• We offer a work-from-home opportunity with modified in-office work options available for those who prefer the "office" setting.
• We promote from within, providing opportunities for career growth and development.
• We offer competitive pay and incentive programs, including monthly performance bonuses and team contests.

Job Summary

As a Remote Healthcare Billing and Customer Service Representative, you will work as an extended business office representative on behalf of our clients, providing exceptional customer service and support to patients and their families. Your primary responsibilities will include:

• Using empathy and excellent communication skills to help patients understand their medical bills and resolve account balances.
• Providing outstanding customer service and collaborating with patients to create affordable payment plans and take payments by phone.
• Accurately documenting all calls and follow-ups in our software systems throughout each day.
• Supporting your fellow team members with consistent attendance, excellent work ethic, and a caring team focus.
• Continuously improving your skills and knowledge through supportive coaching, feedback, and ongoing training.

What You'll Need

* 1-2 years of experience in customer service, healthcare, or a related field.

• Excellent communication, listening, and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Proficiency in computer software and systems, including CRM and billing systems.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer

* Competitive base annual pay ranging from $37,440 to $43,680, depending on prior experience.

• Monthly performance bonuses ranging from $100 to $400.
• Opportunities for career growth and development through training and promotions.
• A comprehensive benefits package, including:
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance
• A dynamic and supportive work environment with a focus on work-life balance.
• Opportunities to make a positive impact on people's lives and contribute to our mission to change healthcare for the better.

How to Apply

If you're passionate about delivering exceptional customer service and making a difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! Apply for this job