Experienced Customer Success Associate – Student Loan Borrower Support (FT Contractor, Remote)
Are you passionate about making a positive impact on people's lives? Do you have a knack for understanding complex problems and finding creative solutions? We're seeking an experienced Customer Success Associate to join our Borrower Success Team at blithequark, a Certified B Corporation dedicated to helping student loan borrowers across the country.
About blithequark
blithequark is a pioneering company that combines policy expertise and innovative technology to serve student loan borrowers. Our mission is to help the 45 million Americans burdened by student debt save money through smart, algorithm-based recommendations. With a founding team that draws on years of experience in public policy, law, consumer finance, and engineering, we're tackling one of the greatest challenges of our generation. Our commitment to social responsibility is reflected in our Certified B Corporation status, and we're backed by a team of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures.
Your Role
As a Customer Success Associate on our Borrower Success Team, you'll work directly with student loan borrowers to help them navigate our tools and enroll in federal forgiveness and repayment programs. With training and hands-on experience, you'll quickly become an expert in the student loan landscape and serve as the first point of contact for our users. This is a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs.
Key Responsibilities
* Understand blithequark's product offerings and how they address borrowers' needs
- Engage with borrowers via email and live chat, providing empathetic and clear communication
- Review and submit applications for federal loan programs, ensuring accuracy and efficiency
- Proactively suggest and implement ideas and automations that can help scale the team, driving process improvements and user satisfaction
- Collaborate with the Borrower Success Team to achieve team and company growth goals in line with our social mission
- Bring user feedback to life with the product, design, and engineering teams to create new features and offerings
Recommended Experience
We're seeking teammates with at least one year of relevant work experience, preferably in start-ups, finance (including financial aid or fintech), government programs, or customer support. Passion for applying talents in a fast-paced startup environment to tackle a major social issue is a must.
Essential Qualities
During the interview process, we'll be evaluating these key qualities in your experience and potential:
- Detail oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
- Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
- Clear communicator: You can field questions from borrowers with empathy, tact, and clarity
- Excellent teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations
Values
We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. Read more about what these mean to us at [www.meetblithequark.org/careers](http://www.meetblithequark.org/careers).
What We Offer
* Competitive compensation and benefits package
- Opportunity to work with a pioneering company tackling a major social issue
- Collaborative and inclusive work environment
- Professional development and growth opportunities
- Flexible remote work arrangement
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about making a difference in the lives of student loan borrowers, we encourage you to apply for this exciting opportunity. Join us at blithequark and help fix the system! Apply Job! Apply for this job