Experienced Customer Service Agent – Cross-Trained Airport Professional

At blithequark, we are committed to delivering exceptional customer experiences and providing a unique blend of skills and expertise to our customers. As a Customer Service Agent – Cross-Trained Airport Professional, you will be an integral part of our team, working together to meet corporate objectives and exceed customer expectations.

About blithequark

blithequark is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer service. Our team is passionate about delivering results-driven experiences that exceed our customers' expectations. We are committed to fostering a culture of collaboration, innovation, and continuous learning, and we are seeking like-minded individuals to join our team.

Key Responsibilities

As a Customer Service Agent – Cross-Trained Airport Professional, your key responsibilities will include:

• Providing excellent customer service and meeting corporate objectives as part of a team
• Maintaining a deep understanding of both company goals and customer expectations when completing daily tasks
• Assisting customers with special needs, ticket sales, flight itinerary changes, seat assignments, and tracing mishandled luggage
• Operating motorized service vehicles and equipment, aircraft servicing, and calculating baggage and cargo weights
• Working together with colleagues to ensure seamless customer experiences
• Maintaining a high level of productivity and efficiency in a fast-paced environment
• Collaborating with colleagues to resolve customer complaints and issues
• Participating in ongoing training and development to enhance skills and knowledge
• Maintaining a safe and secure work environment

Minimum Qualifications

To be considered for this role, you must meet the following minimum qualifications:

• Ability to work all shifts, including nights, weekends, and holidays
• Ability to work outside in all weather conditions
• Ability to lift up to 70 pounds
• Successful completion of training course
• At least 18 years of age
• High school diploma or GED
• Valid driver's license

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous airline experience
• Previous employment as a front-line customer service provider
• Basic knowledge of computer applications and programs

Work Environment

As a Customer Service Agent – Cross-Trained Airport Professional, you will work in a dynamic and fast-paced airport environment, subject to varied weather conditions and elevated noise levels. You will be required to use computers and other office equipment, and will be expected to work all shifts, including weekends, nights, holidays, and irregular shifts.

Physical Requirements

The physical demands of this role include:

• Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
• Handling objects up to 70 pounds regularly
• Assisting disabled customers, including, but not limited to, pushing wheelchairs

Compensation and Benefits

As a valued member of our team, you will receive a competitive starting salary of $16.54 per hour, as well as a comprehensive benefits package, including:

• Paid training
• Holiday pay
• 401(k)
• Vacation
• Family travel on the American Airlines network
• Medical and dental available

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer ongoing training and development opportunities, as well as a clear path for career advancement. Our team is passionate about learning and sharing knowledge, and we encourage collaboration and innovation.

Work Environment and Company Culture

Our team is passionate about delivering exceptional customer experiences and providing a unique blend of skills and expertise to our customers. We are committed to fostering a culture of collaboration, innovation, and continuous learning, and we are seeking like-minded individuals to join our team.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, and are an M/F Disabled and Vet EEO/AA Employer.

Job Type

This is a part-time role, with a schedule of 8 hour shifts, Monday to Friday, with night shifts and weekends as needed.

Pay

The starting salary for this role is $16.54 per hour, with opportunities for career advancement and salary increases.

Benefits

Our benefits package includes:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Education

A high school diploma or equivalent is required for this role.

License/Certification

A valid driver's license is required for this role.

Work Location

This role is based in person, with a work location at the airport. Apply Job! Apply for this job