Experienced Seasonal Customer Service Representative (Remote) – Join the blithequark Team and Revolutionize Customer Experience
Are you a customer service enthusiast looking for a dynamic and rewarding remote work opportunity? Do you thrive in a fast-paced environment where every interaction matters? If so, we invite you to join the blithequark team as an Experienced Seasonal Customer Service Representative (Remote). As a key member of our global organization, you'll play a vital role in delivering exceptional customer experiences that drive business growth and customer loyalty.
About blithequark
blithequark is a forward-thinking global organization that values people-first, inclusive culture and genuine belonging. We're proud to be recognized as one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." Our diverse team of 70+ nationalities from around the world comes together to help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
Career Growth and Personal Development
As a remote Customer Service Representative at blithequark, you'll embark on a transformative career journey that combines personal growth with professional development. We'll provide you with comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. Plus, with a strong focus on internal promotions, about 80% of our managers and leaders have been promoted from within. Our range of FREE Learning and Leadership Development programs will empower you to achieve your career aspirations and unlock your full potential.
Key Responsibilities
As an Experienced Seasonal Customer Service Representative (Remote), you'll be responsible for:
- Providing inbound customer support using a call flow guide
- Helping customers resolve basic technical issues
- Tracking, documenting, and retrieving information in databases
- Offering additional products and/or services
- Delivering expert customer experiences with a smile
Your Qualifications
To succeed in this role, you'll need:
- 1+ year of customer service experience
- Open availability (this is a seasonal position)
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing
- Computer Requirements:
+ Bring your own device - This position does not loan equipment + Device must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.) + Operating System: Windows 10+ + RAM: 8GB or higher + Processor: Intel i5/AMD Ryzen 5 or higher
- Internet Requirements:
+ DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) + Speeds: 10 mbps download and 3 mbps upload or higher + While working, you will be required to hardwire with an ethernet cable + High Speed internet (no wireless/hotspots or satellite) and a smartphone + Must reside in the United States or have a valid U.S. address for residence
What's in It for You
At blithequark, we champion our people and invest in their growth and well-being. As an Experienced Seasonal Customer Service Representative (Remote), you'll enjoy:
- Starting wage will be between $15 and $20 (pay rate will not be below applicable minimum wage)
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Join the blithequark Team Today!
If you're a customer service enthusiast looking for a dynamic and rewarding remote work opportunity, we invite you to apply today. Discover why over 440,000 game-changers around the globe call blithequark their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements:
While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
Eligibility to Work:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
Where Job May be Performed:
Currently, this position may be performed only in the states listed here.
Equal Opportunity/Affirmative Action Employer:
blithequark is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: English Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
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