Experienced Full Stack Customer Service Representative – Compensation and Injury Review
Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join blithequark, a leading organization dedicated to helping Americans navigate the complexities of personal injury and compensation claims.
As a key member of our remote call center team, you will play a vital role in connecting with individuals who have suffered or lost loved ones due to negligence. With a strong focus on customer satisfaction, retention, and upselling, you will be empowered to make a real difference in people's lives while driving business growth for blithequark.
Responsibilities:
* Connect with callers who have expressed interest in potential compensation, utilizing an automated dialer to maximize efficiency and productivity
* Handle a high volume of calls, with the potential to speak with 40-50 callers per day, of which 1-5 may qualify for compensation
* Multitask with ease, juggling multiple windows, listening to callers, and answering questions in a clear and concise manner
* Achieve or exceed monthly Key Performance Indicators (KPIs) to drive retention, upsell, and cross-sell rates, while meeting or exceeding sales goals
* Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts to ensure seamless customer interactions
* Participate in ongoing training and learning opportunities to expand your knowledge of the position and stay up-to-date on industry developments
* Adhere to all company policies and procedures, maintaining the highest standards of professionalism and integrity
* Collaborate with colleagues to achieve shared goals and objectives, while also working independently to meet individual targets
* Troubleshoot basic IT issues and resolve problems quickly, minimizing downtime and ensuring seamless customer service
Requirements:
* Reside in the State of Florida or New Jersey, with a quiet, distraction-free workspace that meets our technical requirements
* Possess a reliable hardwired desktop or laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU
* Enjoy high-speed internet (50Mbps with 100MBps upload minimum) and a reliable noise-cancellation headset wired via USB (average price: $20-$30)
* Bring a strong background in call-center environments and sales-focused roles, with a minimum of 2+ years of phone sales/customer service experience
* Demonstrate excellent verbal and written communication skills, as well as strong interpersonal and customer service skills
* Showcase strong problem-solving and conflict resolution skills, with a competitive spirit and a willingness to work 40+ hours per week
This is not for you if:
* You struggle to troubleshoot basic technical issues or resolve problems independently
* You are unable to work 40+ hours per week, each week, or handle a high volume of calls
* You are unable to use problem-solving skills or work collaboratively with colleagues
* You are unable to commit to the full training period (90 days) or work during earned vacation days or outside business hours
Benefits:
* Enjoy comprehensive health insurance, vision, and dental coverage
* Take advantage of paid holidays and paid time off (PTO)
* Eligible for overtime outside of the training period, with opportunities for career growth and advancement
Hours of Operation:
* Full-time schedule of 40 hours per week, with the following hours:
+ Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern
+ Friday: 8:30 AM to 4:30 PM Eastern
* Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join blithequark's remote call center team. Apply now and take the first step towards a rewarding career with a leading organization dedicated to making a difference in people's lives.
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Join Our Team Today!
Ready to take your career to the next level? Apply now to become a part of blithequark's dynamic team of customer service professionals. With a strong focus on customer satisfaction, retention, and upsell, you will be empowered to make a real difference in people's lives while driving business growth for our organization.
- Competitive hourly rate with commissions and bonuses
- Comprehensive health insurance, vision, and dental coverage
- Paid holidays and paid time off (PTO)
- Eligible for overtime outside of the training period
- Opportunities for career growth and advancement
Don't miss out on this exciting opportunity to join blithequark's remote call center team. Apply now and take the first step towards a rewarding career with a leading organization dedicated to making a difference in people's lives.
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