Senior Manager - Customer IAM Operations at blithequark

Join the journey to become the leading cyber-safe airline in the industry at blithequark, where we're on a path toward becoming the best airline in the history of aviation. As a global company that operates in hundreds of locations around the world, with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly. At blithequark, we're committed to connecting people and uniting the world. Our Cybersecurity and Digital Risk (CDR) team is tasked with keeping our customers' and employees' information safe and secure. We're looking for a Senior Manager - Customer Identity and Access Management Operations to help us achieve our mission of embedding cybersecurity into the DNA of blithequark.

About blithequark

blithequark is a one-of-a-kind place to work, offering a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space-available travel, we're dedicated to providing a supportive and inclusive work environment.

Key Responsibilities

As a Senior Manager - Customer Identity and Access Management Operations, you'll be responsible for the operational aspects of our CIAM program platforms, ensuring seamless, secure, and effective management of the customer identity services. This role is essential for maintaining the integrity and availability of blithequark's CIAM processes and technology, particularly focusing on incident, change, and problem management in accordance with ITIL frameworks. Some of your key responsibilities will include:

• Contributing to the Identity and Access Management (IAM) vision and roadmap
• Operational leadership for CIAM, including developing and implementing strategies to improve operational aspects of the program
• Leading and mentoring a team of operations specialists and engineers
• Partnering with other CIAM leaders, IT teams, and business units to ensure operational integration meets program objectives
• Establishing and supervising key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to blithequark's customer identity standard
• Reporting on these metrics to provide clarity and drive improvements across CIAM operations

Qualifications

To succeed in this role, you'll need:

• A Bachelor's degree in Science, Technology, Engineering, or Science
• 9+ years of experience in a STEM field, including at least 5 years in Identity and Access Management technologies, processes, and capabilities, and at least 5 years of operational leadership experience leading delivery and incident management teams/people
• ITIL Process experience, particularly with incident, problem, and change management
• A deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies
• A solid understanding of IAM principles in a cloud-first environment
• Knowledge of PCI, SOX, EU-GDPR regulations, and IAM
• The ability to influence technology teams to deliver a frictionless employee identity experience
• Experience influencing teams and partners without direct authority over them
• Coached individuals and leaders at multiple levels, demonstrating tangible results
• Established relationships with partners across all levels and departments
• Superb communication skills at all levels of the organization

Preferred Qualifications

While not required, having the following qualifications will help you propel from the pack:

• Cybersecurity, Risk Management, Computer Science, or Information Management experience
• ITIL Certification, particularly ITIL Expert or Master
• Remote work experience

Work Environment and Company Culture

At blithequark, we value diverse experiences, perspectives, and encourage everyone who meets the minimum qualifications to apply. We're committed to creating a supportive and inclusive work environment, where everyone feels valued and empowered to contribute.

Compensation and Benefits

We offer a competitive salary range of $126,225 - $185,130, as well as a comprehensive benefits package, including:

• Health, dental, and vision insurance
• 401k plan with company match
• Parental leave
• Space-available travel privileges
• Employee-run "Business Resource Group" communities

How to Apply

If you're passionate about cybersecurity and customer identity management, and want to join a dynamic team that's shaping the future of aviation, apply today! Please submit your application through our website, and don't hesitate to reach out if you have any questions or require accommodations during the application process.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to recruiting, employing, training, compensating, and promoting regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.

Posting End Date

The posting end date for this position is July 1, 2024. We encourage you to apply early, as we reserve the right to close the application process at any time.

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