National Customer Operations Manager – USA at blithequark

Are you a seasoned professional with a passion for driving business growth, improving operational efficiency, and delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as a National Customer Operations Manager, where you'll play a critical role in shaping the future of our company and making a meaningful impact on our customers' success.

About blithequark

blithequark is a leading global beverage company that has been refreshing the world for over 130 years. Our portfolio of iconic brands, including Coca-Cola, Simply, fairlife, and Topo Chico, is enjoyed by millions of people around the world. We're committed to creating a culture that is grounded in our purpose, to refresh the world and make a difference. Our growth mindset, expansive approach, and focus on continuous learning have enabled us to thrive in a rapidly changing business environment.

Job Summary

As a National Customer Operations Manager on the Inspire Account Team, you'll be responsible for interfacing with customers and account teams to configure and own fulfillment of account-based equipment, service, and supply chain solutions. You'll work closely with our sales team and customers to drive beverage quality, revenue, and profit for the System, while ensuring proper cost management to achieve our goal of becoming our customers' most valued supplier. Your key responsibilities will include:

• Leading customer selling efforts of operational products & services and customer stewardship
• Providing operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
• Leading short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
• Developing project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
• Leading internal project team resources and project communication with customer and account team
• Developing annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
• Identifying key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and blithequark

What You'll Do for Us

As a National Customer Operations Manager, you'll have the opportunity to make a significant impact on our customers' success and drive business growth for blithequark. Your key responsibilities will include:

• Leading customer selling efforts of operational products & services and customer stewardship
• Providing operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
• Leading short and long-term business operational planning for portfolio of customers to identify key opportunities to drive beverage quality, cost reduction, category growth, etc.
• Developing project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
• Leading internal project team resources and project communication with customer and account team
• Developing annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
• Identifying key drivers of service in order to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and blithequark

Qualifications & Requirements

To be successful in this role, you'll need:

• BS/BA (or equivalent) required
• MS/MA/MBA (or equivalent) preferred
• Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
• 3 or more years of customer management experience or customer operational management experience
• 2-4 years of general Operations experience
• 2-4 years of Project Management experience
• Experience working with data, specifically manipulation and analysis
• Functional skills:

+ Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value. + Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio. + Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the blithequark operational value proposition both written and verbally. + Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome. + Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.

What We Can Do for You

At blithequark, we offer a dynamic and inclusive work environment that is grounded in our purpose, to refresh the world and make a difference. Our growth mindset, expansive approach, and focus on continuous learning have enabled us to thrive in a rapidly changing business environment. We're committed to creating a culture that values diversity, equity, and inclusion, and we're proud to be an Equal Opportunity Employer.

Our Purpose and Growth Culture

We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Our purpose is to refresh the world and make a difference, and our growth culture is grounded in four key behaviors:

• Curious: We're always learning and seeking new knowledge and experiences.
• Empowered: We take ownership and accountability for our work and our results.
• Inclusive: We value diversity, equity, and inclusion, and we strive to create a culture that is welcoming and inclusive for all.
• Agile: We're adaptable and responsive to change, and we're always looking for ways to improve and innovate.

Skills

To be successful in this role, you'll need to possess a range of skills, including:

• Technical capability (equipment and online tools): Able to create operational solutions and utilize system tools to deliver customer value.
• Financial Acumen: Build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
• Presentation development and delivery: Utilize C4V methodology and tools to effectively deliver customer stewardship and the blithequark operational value proposition both written and verbally.
• Influencing: Able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
• Strategic thinking: Able to create a strategic plan that addresses customer needs while also driving company profitability.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including:

• Training and development programs to help you build new skills and knowledge
• Mentorship and coaching to support your career growth and development
• Opportunities to work on high-impact projects and initiatives that drive business growth and innovation
• A culture that values continuous learning and improvement

Work Environment and Company Culture Highlights

At blithequark, we're proud to offer a dynamic and inclusive work environment that is grounded in our purpose, to refresh the world and make a difference. Our company culture is built on four key behaviors:

• Curious: We're always learning and seeking new knowledge and experiences.
• Empowered: We take ownership and accountability for our work and our results.
• Inclusive: We value diversity, equity, and inclusion, and we strive to create a culture that is welcoming and inclusive for all.
• Agile: We're adaptable and responsive to change, and we're always looking for ways to improve and innovate.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation and benefits package that includes:

• A salary that is commensurate with your experience and qualifications
• A comprehensive benefits package that includes medical, dental, and vision insurance
• A 401(k) plan with company match
• Paid time off and holidays
• Opportunities to work on high-impact projects and initiatives that drive business growth and innovation

Conclusion

If you're a seasoned professional with a passion for driving business growth, improving operational efficiency, and delivering exceptional customer experiences, we invite you to join blithequark as a National Customer Operations Manager. We're committed to creating a culture that is grounded in our purpose, to refresh the world and make a difference, and we're proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Apply now to join our team and start making a meaningful impact on our customers' success! Apply for this job