Experienced Customer Service Manager – Aviation Industry Leader

Are you ready to take your career to new heights and join a dynamic team that's shaping the future of air travel? Look no further than blithequark, a leading airline that's committed to delivering exceptional customer experiences and fostering a culture of innovation and excellence. As a seasoned Customer Service Manager, you'll play a critical role in driving our mission to provide safe, reliable, and efficient air travel to millions of passengers around the world.

Why You'll Love This Job

At blithequark, we're not just looking for a Customer Service Manager – we're looking for a leader who can inspire and motivate our team to deliver exceptional results. As a key member of our Airports Group within the Customer Experience Division, you'll have the opportunity to make a real impact on our business and help shape the future of our industry.

What You'll Do

As a Customer Service Manager at blithequark, your primary responsibility will be to drive operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being. Your key responsibilities will include:

• Being a safety advocate: Identifying and addressing safety concerns on a case-by-case basis
• Establishing team and individual objectives aligned with departmental and organizational goals; Mentoring and guiding frontline colleagues in skill development, customer care excellence, and company culture behaviors
• Laying out and advancing successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride
• Successfully allocating resources and providing suitable support to empower teams to achieve operational objectives in a safe manner
• Ensuring the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments
• Advancing effective communication among departments to engage our team in working together to achieve shared objectives
• Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policies/procedures
• Embracing the fundamental values: (Energy, responsibility, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability
• Managing escalated service issues and being visible to colleagues when issues arise
• Communicating key corporate and local information to frontline leaders in a timely and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality
• Ability to learn and apply association contract rules/regs in daily communications with frontline colleagues and local association leaders

Favored Capabilities

* Instruction and earlier professional training

• Past airport customer service experience
• 3 years experience leading others
• Knowledge of organizational policies and procedures and functional automation applications

Abilities, Licenses, and Certifications

* Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment

• Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as appropriate
• Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems
• Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take corrective action
• Strong critical thinking skills
• Ability to work independently as well as collaboratively
• Ability to work under demanding operational circumstances
• Ability to focus on and execute with a need to get moving and accuracy
• Ability to use sound business judgment to resolve issues with internal and external clients
• Ability to facilitate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation
• Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
• Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement
• Ability to work additional hours when operational needs arise
• Ability to work rotating shifts including weekends, holidays, and days-off

What You'll Get

At blithequark, we're committed to supporting our employees' well-being and success. As a Customer Service Manager, you'll enjoy a range of benefits, including:

• Medical benefits: On the first day of employment, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more
• Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more

Join Our Team

At blithequark, we're proud to be an equal opportunities employer and are committed to creating a diverse and inclusive workplace. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, communities, and investors, helping employees reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join us at blithequark and be yourself. Apply Job! Apply for this job