Experienced Customer Success Advocate, West Region – Driving Customer Retention and Growth at blithequark

At blithequark, we're revolutionizing the way people learn and develop the skills they need for career success. Our immersive career exploration and training simulations have been shown to deliver better learning gains than traditional methods, and we're committed to helping individuals improve their quality of life. As a key member of our West Region team, the Customer Success Advocate will play a vital role in fostering customer communities, advancing brand recognition, and ensuring customer satisfaction and loyalty.

About blithequark

blithequark is on a mission to create pathways to career success by providing innovative workplace training and skills development solutions. We believe that the future starts with immersive learning experiences that empower individuals to find the right job for them and build the skills they need to succeed. Our team is passionate about building bridges between schools, workplaces, and governments to improve training and job placement pipelines and create a better tomorrow, today.

Job Summary

The Customer Success Advocate is a dynamic, customer-focused role responsible for being the face of blithequark as deployed. This individual will serve as an advocate, brand ambassador, and trusted advisor to customers, driving retention, increasing usage, and enhancing the customer experience. With a broad skill set that includes expertise in Customer Success and Implementation, this person will play a key role in fostering customer communities, advancing brand recognition, and ensuring customer satisfaction and loyalty.

Key Areas of Focus

* Customer Engagement & Advocacy

• Renewals & Retention
• Brand Ambassador & Evangelist
• Customer Communities & Content Leadership
• Customer Success & Implementation Support
• Continuous Improvement

Responsibilities

* Serve as a representative of blithequark to customers and potential customers in the West region, building strong, trusted relationships by understanding their goals, challenges, and needs.

• Proactively engage and re-engage with customers to drive retention, usage, and renewals as directed by management, in collaboration with Customer Success Managers (CSMs).
• Work closely with customers to participate in efficacy studies, share success stories, and provide feedback to internal teams to ensure alignment with their evolving needs.
• Strengthen customer retention through consistent in-person and virtual interactions while identifying opportunities to enhance the customer experience and internal processes.
• Represent blithequark at trade shows, industry events, and local gatherings, advocating for the brand through speaking engagements and other awareness-building activities.
• Drive participation in blithequark Customer Communities by growing membership, leading monthly events, managing content coordination, and executing events.
• Promote and encourage customer involvement in webinars, events, and other blithequark-led initiatives.
• Conduct "Launch and Day One Professional Development" sessions.
• Manage daily customer success tasks, resolving issues and providing coverage as needed.

Qualifications

* Proven experience (~4+ years) in Customer Success, Account Management, or related roles.

• Exceptional communication and interpersonal skills, with the ability to build strong customer relationships.
• Comfortable speaking at events and representing the company in high-profile settings.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Knowledge of industry trends and best practices in customer engagement and retention.
• Willingness to travel extensively within the region for customer meetings and events.
• Self-motivated and adaptable, capable of thriving in a fast-paced, dynamic environment.

What We Offer

The base salary range for this position is expected to be between $90,000 - $100,000, with the actual base salary amount dependent on a number of factors, including but not limited to a candidate's credentials, relevant experience, and primary job location. In addition to salary, this role will be eligible for additional company benefits such as stock options, 401(k), paid vacation and sick time, and medical/dental/vision insurance.

Work Environment and Company Culture

At blithequark, we value diversity and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees. We believe that our diverse perspectives and experiences are the key to driving innovation and success. Our team is passionate about making a positive impact on the world, and we're looking for like-minded individuals to join us on this journey.

Career Growth Opportunities and Learning Benefits

We're committed to helping our employees grow and develop their skills, and we offer a range of training and development opportunities to support their career growth. Our team is passionate about learning and development, and we're always looking for ways to improve our skills and knowledge.

How to Apply

If you're passionate about making a difference in the lives of others and you're looking for a challenging and rewarding role, we invite you to apply for this position. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. *Must be authorized to work in the United States without restriction* Learn more at blithequark.com Apply Job! Apply for this job