Customer Service Supervisor - Customer Service at blithequark
Are you a customer service expert with a passion for delivering exceptional experiences? Do you have a knack for leading teams and driving results? We're seeking a seasoned Customer Service Supervisor to join our team at blithequark, where we're dedicated to providing top-notch service to our customers. As a Customer Service Supervisor at blithequark, you'll play a critical role in overseeing the daily operations of our customer service team, ensuring that every interaction is handled efficiently, accurately, and professionally. You'll be responsible for addressing escalated issues, ensuring compliance with regulations, and driving high levels of customer satisfaction.
About blithequark
blithequark is a leading provider of innovative solutions and services to our community. We're committed to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team. Our company culture is built on a foundation of teamwork, innovation, and customer-centricity, and we're excited to welcome a new Customer Service Supervisor to our team.
Key Responsibilities
As a Customer Service Supervisor at blithequark, you'll be responsible for:
- Handling escalated customer concerns and complex service issues, providing timely resolution and ensuring customer satisfaction
- Overseeing the daily operations of the customer service team, ensuring all inquiries, requests, and complaints are handled efficiently and professionally
- Ensuring that accounts are properly opened, serviced, billed, and recorded in the CIS
- Assisting in accurate data recording, update, reporting, and trend analysis of customer interactions, transactions, complaints, and resolutions
- Performing duties involving utility billing, collections, liens, cashiering, work orders, applications, call center service, and other related duties
- Completing billing updates, reconciliation of monies, transactions review, and assisting with quality assurance
- Providing training on CIS Naviline, TUNet, AppixSoft, and other relevant applications used in the performance of operational functions
- Working with the Management team to develop improved workflow and practices
- Developing work schedules to ensure adequate coverage for all customer service operations
- Providing direction to staff in daily procedures
Essential Qualifications
To be successful in this role, you'll need:
- A high school diploma or its equivalency
- Prior supervisory experience of at least 2 years preferred
- Proficient in customer service software, Microsoft Office suite, and other relevant applications. Naviline experience preferred
- Ability to handle stressful situations with professionalism and patience
- Excellent communication skills, problem-solving, and conflict-resolution abilities
- Customer-focused mindset with a commitment to providing excellent service
- Detailed oriented with strong analytical and decision-making skills
- Ability to comprehend and follow written and verbal instructions. Bilingual is desirable
- Ability to adapt to changing policies, procedures, and technology
- Must take a skills test
- Must have a valid Florida Driver's License with a clean driving record
- Must pass a background screening process to include credit history
Core Competencies
As a Customer Service Supervisor at blithequark, you'll be expected to demonstrate the following core competencies:
- Judgment - Sound decisions based on fact; uses logic to solve problems
- Quality of Work - Performs work thoroughly, accurately, and professionally
- Reliability - Timely and consistently completes assigned work; consistently reports to work and is punctual
- Safety - Committed to ensuring a safe environment and complies with applicable safety standards
- Technical Capability - Applies knowledge to identify issues and works to develop skills; demonstrates knowledge of techniques, skills, and equipment
Work Authorization/Security Clearance
The employee must successfully pass a background screening process and must comply with the Drug-Free Workplace policy. The City will also verify the identity and employment authorization of individuals hired so the proper completion of Form I-9 is required, which includes the employee providing documents evidencing identity and employment authorization.
Type of Appointment/Work Hours
This is a full-time, regular in-person position, with a standard workweek of forty (40) hours per week, consisting of five (5) days of eight (8) hours per day or four (4) days of ten (10) hours per day. The workday may be varied for the efficient delivery of public service. You'll be required to work other than the standard workweek on occasion, including evenings, weekends, and/or holidays, and may be required to work occasional overtime or shift assignments.
Physical and Environmental Demands
The physical and environmental demands for this position have been listed on the last page of this description. Physical and environmental demands must be met to successfully perform the essential duties and responsibilities of this position.
Why Join blithequark?
At blithequark, we offer a dynamic and supportive work environment, with opportunities for career growth and development. We're committed to providing our employees with the tools and resources they need to succeed, and we're excited to welcome a new Customer Service Supervisor to our team.
How to Apply
If you're a motivated and customer-focused individual with a passion for leading teams, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [email protected]. We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees.
Contact Us
If you have any questions or would like more information about this opportunity, please don't hesitate to contact us at [email protected]. Thank you for considering this exciting opportunity to join our team at blithequark! Apply for this job