Experienced Customer Service Representative – Nights and Weekends (Full Time) at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark as a Customer Service Representative – Nights and Weekends, where you'll play a vital role in shaping the customer journey for our valued sellers and customers.

The Opportunity:

As a Customer Service Representative at blithequark, you'll be part of a dynamic team that's dedicated to providing elite service to our sellers and customers. You'll be responsible for managing transactions and relationships, responding to a wide range of event and order-related questions, and working to resolve issues in a fair and constructive manner. Your expertise will be essential in ensuring that our customers receive the best possible experience, and that our sellers are supported throughout the process.

How Your Role Expectations Will Progress:

As a Customer Service Representative at blithequark, your role expectations will progress significantly over the first 30, 90, and 180 days. Here's a breakdown of what you can expect: ### Contact Center Representative (30 days in)

• Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful.
• Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
• Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.

### Contact Center Representative (60 days in)

• Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
• Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
• Navigate order queue and determine what requires attention to provide real-time assistance.

### Contact Center Representative (90 days in)

• Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
• Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.

What You'll Bring:

To succeed as a Customer Service Representative at blithequark, you'll need to bring the following skills and qualities:

• Outstanding communication, attention to detail, and organizational skills.
• Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
• Interest in the live event space and an eager-to-learn attitude.

Work Environment and Schedule:

Our Coppell, TX office is a dynamic and collaborative environment where you'll have the opportunity to work with a talented team of professionals. As a Customer Service Representative, you'll be part of a hybrid model, working 3 days in office and 2 days from home. Your schedule will be:

• 2:30pm-11:00pm, with Monday and Tuesday off.
• 3:30pm-12:00am, with Wednesday and Thursday off.
• 1:30pm-10:00pm, with Monday and Tuesday off.

Compensation and Benefits:

As a valued member of our team, you'll receive a competitive salary of $40,000, with eligibility for overtime pay. You'll also be entitled to bi-annual bonuses and an annual equity grant. Additionally, you'll have access to a range of benefits, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Professional development opportunities

Why Join blithequark?

At blithequark, we're passionate about delivering exceptional customer experiences and creating a positive impact on our community. As a Customer Service Representative, you'll have the opportunity to:

• Work with a talented team of professionals who are dedicated to excellence.
• Develop your skills and expertise in a fast-paced and dynamic environment.
• Make a real difference in the lives of our customers and sellers.
• Enjoy a comprehensive benefits package and competitive compensation.

How to Apply:

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity:

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. Apply for this job